Process mapping and management

By:

Conger, Sue

Publication details: New York Business Expert Press 2011Description: xvii,466,ipISBN:

9781606491294

Subject(s):

DDC classification:

658.5 CON

Contents:

CONTENTS List of Figures ix Part I: Opening Gambit 1 Chapter 1: Introduction 3 Chapter 2: Process Improvement Project Initiation 13 Chapter 3: Process Mapping I 51 Chapter 4: Process Mapping II 83 Part II: The Middle Game 123 Chapter 5: Problem Finding 125 Chapter 6: Process Leaning 179 Chapter 7: Process Cleaning 205 Chapter 8: Process Greening 247 Part III: End Game 275 Chapter 9: Process Redesign 277 Chapter 10: Measures and Final Report 305 Appendix A: Final Report for the SCI Call Center: Technology Analysis 337 Appendix B: Additional Reference Materials 429 Notes 441 References 445 Index 449

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode	Item holds
Book	CEPT Library	Faculty of Management	658.5 CON	Available		019323

Total holds: 0

CONTENTS
List of Figures ix
Part I: Opening Gambit 1
Chapter 1: Introduction 3
Chapter 2: Process Improvement Project Initiation 13
Chapter 3: Process Mapping I 51
Chapter 4: Process Mapping II 83
Part II: The Middle Game 123
Chapter 5: Problem Finding 125
Chapter 6: Process Leaning 179
Chapter 7: Process Cleaning 205
Chapter 8: Process Greening 247
Part III: End Game 275
Chapter 9: Process Redesign 277
Chapter 10: Measures and Final Report 305
Appendix A: Final Report for the SCI Call Center: Technology Analysis 337
Appendix B: Additional Reference Materials 429
Notes 441
References 445
Index 449

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