Process mapping and management (Record no. 49345)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01100 a2200169 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781606491294 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.5 |
| Item number | CON |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Conger, Sue |
| 245 ## - TITLE STATEMENT | |
| Title | Process mapping and management |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | New York |
| Name of publisher, distributor, etc | Business Expert Press |
| Date of publication, distribution, etc | 2011 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xvii,466,ip. |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | CONTENTS<br/>List of Figures ix<br/>Part I: Opening Gambit 1<br/>Chapter 1: Introduction 3<br/>Chapter 2: Process Improvement Project Initiation 13<br/>Chapter 3: Process Mapping I 51<br/>Chapter 4: Process Mapping II 83<br/>Part II: The Middle Game 123<br/>Chapter 5: Problem Finding 125<br/>Chapter 6: Process Leaning 179<br/>Chapter 7: Process Cleaning 205<br/>Chapter 8: Process Greening 247<br/>Part III: End Game 275<br/>Chapter 9: Process Redesign 277<br/>Chapter 10: Measures and Final Report 305<br/>Appendix A: Final Report for the SCI Call Center: Technology Analysis 337<br/>Appendix B: Additional Reference Materials 429<br/>Notes 441<br/>References 445<br/>Index 449<br/> |
| 600 ## - SUBJECT ADDED ENTRY--PERSONAL NAME | |
| 9 (RLIN) | 44185 |
| 890 ## - Country | |
| Country | USA |
| 891 ## - Topic | |
| Topic | FM |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Withdrawn status | Home library | Current library | Date acquired | Source of acquisition | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Date last borrowed | Cost, replacement price | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Faculty of Management | CEPT Library | CEPT Library | 05/03/2019 | amazon.in | 3833.20 | 2 | 658.5 CON | 019323 | 21/10/2022 | 25/08/2022 | 3833.20 | 07/05/2018 | Book |