Process mapping and management
Conger, Sue
Process mapping and management - New York Business Expert Press 2011 - xvii,466,ip.
CONTENTS
List of Figures ix
Part I: Opening Gambit 1
Chapter 1: Introduction 3
Chapter 2: Process Improvement Project Initiation 13
Chapter 3: Process Mapping I 51
Chapter 4: Process Mapping II 83
Part II: The Middle Game 123
Chapter 5: Problem Finding 125
Chapter 6: Process Leaning 179
Chapter 7: Process Cleaning 205
Chapter 8: Process Greening 247
Part III: End Game 275
Chapter 9: Process Redesign 277
Chapter 10: Measures and Final Report 305
Appendix A: Final Report for the SCI Call Center: Technology Analysis 337
Appendix B: Additional Reference Materials 429
Notes 441
References 445
Index 449
9781606491294
658.5 / CON
Process mapping and management - New York Business Expert Press 2011 - xvii,466,ip.
CONTENTS
List of Figures ix
Part I: Opening Gambit 1
Chapter 1: Introduction 3
Chapter 2: Process Improvement Project Initiation 13
Chapter 3: Process Mapping I 51
Chapter 4: Process Mapping II 83
Part II: The Middle Game 123
Chapter 5: Problem Finding 125
Chapter 6: Process Leaning 179
Chapter 7: Process Cleaning 205
Chapter 8: Process Greening 247
Part III: End Game 275
Chapter 9: Process Redesign 277
Chapter 10: Measures and Final Report 305
Appendix A: Final Report for the SCI Call Center: Technology Analysis 337
Appendix B: Additional Reference Materials 429
Notes 441
References 445
Index 449
9781606491294
658.5 / CON