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Designing the invisible : an introduction to service design

By: Publication details: New Delhi Bloomsbury Publishing 2022Description: 342pISBN:
  • 9781472572585
Subject(s): DDC classification:
  • 745.2011 PEN
Contents:
Contents Acknowledgements 8 Foreword by Clive Cilnot 10 Preface 12 Part 1: UNDERSTANDING SERVICES: Main concepts, Critical aspects and implications of designing services, discussed by experts Chapter 1: Defining Services 20-42 Chapter 2: The Service Economy 46-68 Chapter 3: Digital Services 72-94 Chapter 4: Services for Public Interest 98-118 Chapter 5: The Politics of Service Design 122-142 Chapter 6: Designing for Services 146-168 Part 2: THE SERVICE DESIGN PROCESS: The Service design process, methods and tools explained through outstanding projects and discussed by the designers behind them Chapter 7: Getting Started in the Service Design Process 174-194 Chapter 8. Research and Analysis 198-224 Chapter 9. Generating Service Design Concepts 228-252 Chapter 10. Prototyping, Testing, Iterating 258-276 Chapter 11. Implementing and Evaluating Services 280-306 Chapter 12. Service Design Core Capabilities 310-339 Bibliography 330 Credits/Sources 337 Index 339
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Item type Current library Collection Call number Status Date due Barcode Item holds
Book CEPT Library Faculty of Design 745.2011 PEN Available 023701
Total holds: 0

Contents
Acknowledgements 8
Foreword by Clive Cilnot 10
Preface 12
Part 1: UNDERSTANDING SERVICES: Main concepts, Critical aspects and implications of designing services, discussed by experts
Chapter 1: Defining Services 20-42
Chapter 2: The Service Economy 46-68
Chapter 3: Digital Services 72-94
Chapter 4: Services for Public Interest 98-118
Chapter 5: The Politics of Service Design 122-142
Chapter 6: Designing for Services 146-168
Part 2: THE SERVICE DESIGN PROCESS: The Service design process, methods and tools explained through outstanding projects and discussed by the designers behind them
Chapter 7: Getting Started in the Service Design Process 174-194
Chapter 8. Research and Analysis 198-224
Chapter 9. Generating Service Design Concepts 228-252
Chapter 10. Prototyping, Testing, Iterating 258-276
Chapter 11. Implementing and Evaluating Services 280-306
Chapter 12. Service Design Core Capabilities 310-339
Bibliography 330
Credits/Sources 337
Index 339

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