Designing the invisible : an introduction to service design (Record no. 69502)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01653 a2200169 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781472572585 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 745.2011 |
| Item number | PEN |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Penin, Lara |
| 245 ## - TITLE STATEMENT | |
| Title | Designing the invisible : an introduction to service design |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | New Delhi |
| Name of publisher, distributor, etc | Bloomsbury Publishing |
| Date of publication, distribution, etc | 2022 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 342p. |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Contents<br/>Acknowledgements 8<br/>Foreword by Clive Cilnot 10<br/>Preface 12<br/>Part 1: UNDERSTANDING SERVICES: Main concepts, Critical aspects and implications of designing services, discussed by experts<br/>Chapter 1: Defining Services 20-42<br/>Chapter 2: The Service Economy 46-68<br/>Chapter 3: Digital Services 72-94<br/>Chapter 4: Services for Public Interest 98-118<br/>Chapter 5: The Politics of Service Design 122-142<br/>Chapter 6: Designing for Services 146-168<br/>Part 2: THE SERVICE DESIGN PROCESS: The Service design process, methods and tools explained through outstanding projects and discussed by the designers behind them<br/>Chapter 7: Getting Started in the Service Design Process 174-194<br/>Chapter 8. Research and Analysis 198-224<br/>Chapter 9. Generating Service Design Concepts 228-252<br/>Chapter 10. Prototyping, Testing, Iterating 258-276<br/>Chapter 11. Implementing and Evaluating Services 280-306<br/>Chapter 12. Service Design Core Capabilities 310-339<br/>Bibliography 330<br/>Credits/Sources 337<br/>Index 339<br/> |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Primitive societies |
| -- | Service industries |
| -- | Customer services |
| 9 (RLIN) | 98372 |
| 890 ## - Country | |
| Country | India |
| 891 ## - Topic | |
| Topic | FD |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Withdrawn status | Home library | Current library | Date acquired | Source of acquisition | Cost, normal purchase price | Total Checkouts | Total Renewals | Full call number | Barcode | Date last seen | Date last borrowed | Cost, replacement price | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Faculty of Design | CEPT Library | CEPT Library | 07/05/2022 | Design Book Studio | 2937.93 | 6 | 5 | 745.2011 PEN | 023701 | 18/10/2024 | 24/09/2024 | 3917.24 | 07/05/2022 | Book |