Contents
Chapter 1 Introduction
Guidebook Objectives 1
Intended Audience 2
Guidebook Overview and Contents 2
Chapter 2 Understanding Airport Accessibility 4
Compliance and Accessibility 5
Respectful Communication 6
Whole-Community Planning 6
Community Partnerships 8
DAFN Advisory Group 8
Universal Design 9
Communication Methods and Limitations for Emergencies 10
Chapter 3 Identifying the Emergency Communications Needs of People with DAFN 15
Inventory Existing Emergency Management Communications Programs and Services 15
Accessibility Self-Assessment 18
Identify Gaps 21
Chapter 4 Developing Emergency Communications Strategies That Include People with DAFN 22
Core Techniques 22
Enhanced Techniques 27
Emerging Techniques 32
Technique Evaluation 35
Common Challenges to Implementation 36
Chapter 5 Incorporating the Strategies into
an Emergency Preparedness Program 38
Emergency Planning 38
Training 40
Exercises 42
Chapter 6 Conclusions and Recommendations 44
Abbreviations 46
References and Suggested Reading 49
Appendix A Inventory Checklists A-1
Appendix B Accessibility Walkthrough Worksheet B-1
Appendix C FAA Airport Accessibility Checklist C-1
Appendix D Accessibility Strategy Quick Reference Guide D-1
Appendix E Potential Solutions E-1
Appendix F Emergency Communications CONOPS Template F-1
Appendix G Training Program Resources G-1
Appendix H Sample Staff Training Flyer and Brochure H-1
Appendix I Exercise Toolkit I-1
Appendix J Emergency Preparedness Scenario Vignettes J -1
Appendix K Example Full-Scale Exercise Notes K-1
Appendix L Sample Mass Notification System Requirements L-1
Appendix M Signage and Symbols M-1