Introduction ix Section 1 Principles of NLP : the foundations of success 1Swamps and alligators 3 2What we think about people matters 15 3Scapegoats wanted 24 Section 2 Patterns of NLP : an awarness of difference Introduction 35 4 Road maps for work and life 38 5 A state of mind 56 6 Patterns of rapport 70 7 Communication channels 83 8 Language for influence and change 97 9 Metaprogrammes 115 10 Alignment 135 11 Time coding 151 12 The tiger and the rose garden 162 Section 3 Creating change : real-world applications Introduction 171 13 How to set compelling goals 172 14 Reframing - creating new perspectives183 . 15 Information frames for meetings 189 16 Anchoring - accessing all the resources you need by Denise Parker 199 17 Corporate competitive envisioning by Marcus Muir 209 18 My perception becomes your experience by Jane Revell 215 19 Coaching the presenter by Jon Symes 220 20 The risk wheel by Mark Underwood 226 21 The seven-step strategy process by Bob Janes 233 22 Putting outcomes to work by Marie Faire and Paul King 243 23 Developing trust in global virtual teams by John Spiers 252 24 Time management and Orange Circle Thinking in action by Pat Hutchinson 264 Section 4 Modelling excellence: how to acquire the skills you want Introduction 277 25 The modelling method and technique 279 26 The Walt Disney strategy for creativity 288 27 Modelling case study: customer service skills294 28 Modelling case study: generative excellence modelling in a top tax consultancy firm by Brad Waldron _ 303 29 Kill the habit - for good! 312 Glossary 319 Contributors'contact details 332 Index 334