Process streamlining for change management - way towards efficient ERP in construction (Softcopy is also available)
Shah, Pateejat (PT101917)
Process streamlining for change management - way towards efficient ERP in construction (Softcopy is also available) - 2019 - ii,xvii,93p.
CONTENTS
ABSTRACT i
UNDERTAKING iii
CERTIFICATE v
ACKNOWLEDGEMENT vii
LIST OF ABBREVIATIONS ix
LIST OF FIGURES xv
LIST OF TABLES xvii
CHAPTER - 1 INTRODUCTION 1
1.1 Background 1
1.2 Need for the study 2
1.3 Objective 3
1.4 Scope of the study 3
1.5 Methodology 4
1.5.1 Literature Review 4
1.5.2 Data Collection and Analysis 4
1.6 Contribution 5
1.7 Thesis Schedule 6
CHAPTER - 2 LITERATURE REVIEW 7
2.1 Enterprise Resource Planning (ERP) 7
2.2 Change Management 8
2.2.1 Change Management in Construction 9
2.2.2 Change Management and ERP 10
2.3 Business Process Reengineering (BPR)/ Management and Total Quality Management (TQM) 11
2.3.1 Process Management/visualization 13
2.4 Material Management/ Supply chain management 13
2.5 Research Gap 14
CHAPTER - 3 METHODOLOGY 17
3.1 Literature Review 17
3.2 Case study 19
3.2.1 Case Study 1: Company A 19
3.2.2 Case study 2: Company B 19
3.3 Secondary Data Collection 20
3.3.1 From Supplier/Contractor/Dealers 20
3.3.2 From Case Study Companies 20
3.4 Primary Data Collection 20
3.4.1 Questionnaire Survey 20
3.5 Interviews 22
3.6 Data Analysis 22
3.6.1 Trend Analysis 22
3.6.2 Purchase Order Analysis 23
3.6.3 Cost-Benefit Analysis of the intangibles 24
3.6.4 Cause-Effect analysis on other Processes 24
3.6.5 Key Performance Indicators (KPI) 25
CHAPTER - 4 DATA COLLECTION 27
4.1 Secondary Data Collection 27
4.2 Questionnaire Survey 28
4.3 Interviews 28
CHAPTER - 5 DATA ANALYSIS 31
5.1 Questionnaire Responses and Interpretation 31
5.1.1 About ERP 32
5.1.2 About Material Management 33
xii
5.2 Trend Analysis 34
5.2.1 Seasonal Pricing trend 35
5.2.2 Scheduled plan for Bulk procurement of materials 37
5.3 Case Study: Change Management in Company A 44
5.3.1 Purchase Order Analysis 45
5.4 Case Study B: Interview Outcomes and discussions 48
5.4.1 Purchase Order Analysis – Company B 50
5.5 Organizational Framework for efficient ERP (Organizational Change) 57
5.6 Crucial factors leading to successful Change Management for efficient ERP implementation 58
CHAPTER - 6 CONCLUSIONS AND RECOMMENDATIONS 61
CHAPTER - 7 FUTURE SCOPE OF WORK 69
CHAPTER - 8 REFERENCES 71
APPENDIX 75
Appendix 1: Literature Review Table 75
Appendix 2: Questionnaire Survey 85
Appendix 3: Semi-Structured Interview Questions 93
CPM TH-0340 / SHA
Process streamlining for change management - way towards efficient ERP in construction (Softcopy is also available) - 2019 - ii,xvii,93p.
CONTENTS
ABSTRACT i
UNDERTAKING iii
CERTIFICATE v
ACKNOWLEDGEMENT vii
LIST OF ABBREVIATIONS ix
LIST OF FIGURES xv
LIST OF TABLES xvii
CHAPTER - 1 INTRODUCTION 1
1.1 Background 1
1.2 Need for the study 2
1.3 Objective 3
1.4 Scope of the study 3
1.5 Methodology 4
1.5.1 Literature Review 4
1.5.2 Data Collection and Analysis 4
1.6 Contribution 5
1.7 Thesis Schedule 6
CHAPTER - 2 LITERATURE REVIEW 7
2.1 Enterprise Resource Planning (ERP) 7
2.2 Change Management 8
2.2.1 Change Management in Construction 9
2.2.2 Change Management and ERP 10
2.3 Business Process Reengineering (BPR)/ Management and Total Quality Management (TQM) 11
2.3.1 Process Management/visualization 13
2.4 Material Management/ Supply chain management 13
2.5 Research Gap 14
CHAPTER - 3 METHODOLOGY 17
3.1 Literature Review 17
3.2 Case study 19
3.2.1 Case Study 1: Company A 19
3.2.2 Case study 2: Company B 19
3.3 Secondary Data Collection 20
3.3.1 From Supplier/Contractor/Dealers 20
3.3.2 From Case Study Companies 20
3.4 Primary Data Collection 20
3.4.1 Questionnaire Survey 20
3.5 Interviews 22
3.6 Data Analysis 22
3.6.1 Trend Analysis 22
3.6.2 Purchase Order Analysis 23
3.6.3 Cost-Benefit Analysis of the intangibles 24
3.6.4 Cause-Effect analysis on other Processes 24
3.6.5 Key Performance Indicators (KPI) 25
CHAPTER - 4 DATA COLLECTION 27
4.1 Secondary Data Collection 27
4.2 Questionnaire Survey 28
4.3 Interviews 28
CHAPTER - 5 DATA ANALYSIS 31
5.1 Questionnaire Responses and Interpretation 31
5.1.1 About ERP 32
5.1.2 About Material Management 33
xii
5.2 Trend Analysis 34
5.2.1 Seasonal Pricing trend 35
5.2.2 Scheduled plan for Bulk procurement of materials 37
5.3 Case Study: Change Management in Company A 44
5.3.1 Purchase Order Analysis 45
5.4 Case Study B: Interview Outcomes and discussions 48
5.4.1 Purchase Order Analysis – Company B 50
5.5 Organizational Framework for efficient ERP (Organizational Change) 57
5.6 Crucial factors leading to successful Change Management for efficient ERP implementation 58
CHAPTER - 6 CONCLUSIONS AND RECOMMENDATIONS 61
CHAPTER - 7 FUTURE SCOPE OF WORK 69
CHAPTER - 8 REFERENCES 71
APPENDIX 75
Appendix 1: Literature Review Table 75
Appendix 2: Questionnaire Survey 85
Appendix 3: Semi-Structured Interview Questions 93
CPM TH-0340 / SHA