000			03439 a2200193 4500
999			_c56503 _d56503
020			_a9780415739696
082			_a658.155 _bDRE
100			_aDrennan, Lynn T. & Others _971564
245			_aRisk and crisis management in the public sector
250			_aEd. 2
260			_aNew York _bRoutledge _c2015
300			_axxi,263p.
440			_aRoutledge master in public management Ed. by Stephen P. Osborne _969415
505			_aContent List of figures, tables and boxes xiii Acknowledgements xv Abbreviations xvii Preface xix 1 Risk and crisis: definitions, debates and consequences 1 Risk as probability, threat and opportunity 2 Strategic and operational risks 4 Public sector risk 8 The development of risl< management 10 The role of codes and standards 11 Defining crises: schools of thought 14 Understanding the plethora of crisis definitions 19 The crisis management cycle 30 Conclusion 32 2 Risk and crisis management: drivers and barriers 38 Adopting a systematic approach to risk and crises 39 Justifying risk and crisis management 40 Environmental drivers 46 Barriers to effectiveness 54 Understanding the causes of crises 55 Identifying crises before they arrive 59 Conclusion 63 3 Assessing, evaluating and communicating risks 69 The changing focus on risk assessment 70 Risk identification 71 Risk evaluation 75 Risk perception 77 What is acceptable risk? 81 The precautionary principle 84 Risk communication 89 Conclusion 94 4 Responding to risk: strategies and methods 100 Strategies for responding to risks 101 Methods of risk control 108 Issues of proportionality 113 Auditing and reviewing 115 Benchmarking risk management performance 116 Business continuity planning and management 117 Risk management versus business continuity management 120 The resilient organization 121 The business continuity management process 123 A risk management implementation strategy 126 5 Contingency planning and crisis preparedness 131 Planning and preparedness: a primer 132 A cycle of preparedness 133 The concept of resilience 145 Ideal planning versus public sector reality 147 Conclusion 155 6 Managing the acute phase of crisis: from politics to technology 160 Acute crisis management: elementary issues 161 Functions and response patterns 163 Influences on the acute stage of crisis management 177 Acute-stage management : a high-wire balancing act 185 7 After the crisis: evaluation, learning and accountability 191 Post -crisis evaluation : learning and accountability in context 192 The challenge of evaluation : what constitutes a successful crisis response? 194 Post-crisis policy reform and learning 198 Accountability and blame games 206 Factors influencing the crisis aftermath 211 Conclusion 216 8 Risk and crisis- management in a global world 220 The paradox of globalization 221 Emerging global risks 222 Growing risks 224 Interval risks 229 Speculative risks 230 Humanitarian crisis management 231 Remote crisis management 234 Transboundary crisis management 239 Conclusion 241 Conclusion 245 Managing risk in public service organizations: a case study 247 Crisis management : a personal account by Ed van Thijn, former Mayor of Amsterdam 254 Index 257
600			_950638
890			_aUSA
891			_aFM
942			_2ddc