000			04812nam a2200193Ia 4500
999			_c56166 _d56166
008			190606s9999||||xx |||||||||||||| ||und||
082			_aMTM TH-0184 _bPAT
100			_aPatel, Pooja J. (PM001817) _969562
245		0	_aPerformance of local government : analysis of governance framework and technolgy interventions on service delivery (Softcopy is also available)
260			_c2019
300			_a130p.
505			_aCONTENTS Declaration 2 Acknowledgement 3 List of Figures 4 List of Tables 6 Abbreviations 8 Abstract 9 Executive Summary 10 Chapter: 1 Introduction 15 1.1 Background 15 1.2 Problem Statement 16 1.3 Research Questions 16 1.4 Research Objectives 16 1.5 Scope of Work 16 1.5 Methodology 17 Chapter: 2 Literature Review 18 2.1 The Constitution (74th Amendment) Act, 1992 18 2.2 Sustainable Financing for Indian Cities 20 2.3 Pragmatic Municipal Finance Reform: Lessons from policy in South Africa, Brazil and select experiences in India 20 2.4 Municipal Budgets in India: Comparison across five Cities 21 2.5 openbudgetsindia – Sources of Receipts / Income of Municipalities 21 2.6 Calculating City-Level GDP In India In Terms of Property Tax 22 2.7 Municipal Budget Manual – Tamil Nadu Urban Development 22 2.8 Municipal Finances in India 22 2.9 World Bank Indicators Measure Good Governance 22 2.10 Good Governance – what we think it is and what we really measure 22 2.11 The Inter-Dimensional Analysis of Urban Development 23 2.12 Governance Indicators 23 2.13 What is Good Governance? 23 2.14 Madrid - Improving Private-Sector Provisioned Urban Services with Technology Platform 24 2.15 Integrating Government Services in Flemish Region 24 2.16 JNNURM – Mandatory reforms: Community Participation Law 24 2.17 Municipal Bonds _ Policy brief by JANAAGRAHA 25 2.18 Jannagraha City System Survey (ASICS) 25 2.19 Livability Index by Ministry of urban development 28 2.20 Governance Framework for Delivery of Urban Services 28 2.21 ICT in Urban Services_ Compendium of global good practices 29 2.22 JNNURM Public Disclosure Law: State Level Reform 29 2.23 Integrating Government Services in Flemish Region 30 2.24 Citizen Satisfaction on Service Delivery 30 2.25 Community Participation in Municipal Governance. 31 2.26 How smart are our cities? 32 Chapter: 3 The Karnataka Municipal Corporation Act 36 3.1 The criteria for municipal corporation 36 3.2 Reservation 37 3.3 The organisational structure with respect to functioning of ULBs in the State 37 3.4 Municipal Authorities 37 Chapter: 4 Data Collection Tools 43 4.1 Overview of tools 43 4.1.1 Governance Checklist 43 4.1.2 Municipal Services... 48 4.1.3 Citizens survey 48 Chapter: 5 Karnataka State 52 Chapter: 6 Bengaluru 53 6.1 Profile of the city 53 6.2 Evolution of BBMP 53 6.3 Governance Checklist Data 54 6.3. 1. Organizational structure: 54 6.3.2. Financial management: 56 6.3.3 Transparency 68 6.3.4 Citizen participation 69 6.3.5 Service Delivery 75 6.3.6 Technology Intervention 82 Chapter 7: Hubbali - Dharwad 87 7.1 Profile of the city 87 7.2 Evolution of Hubbali – Dharwad Municipal Corporation (HDMC) 87 7.3 Governance Checklist Data 87 7.3.1 Organizational structure: 87 7.3.2. Financial management: 89 7.3.3 Transparency 93 7.3.4 Citizen participation . 94 7.3.5 Service Delivery.. 95 7.3.6 Technology Intervention 103 Chapter 8: Mangaluru 107 8.1 Profile of the city 107 8.2 Evolution of MCC 107 8.3 Governance Checklist Data 108 8.3. 1. Organizational structure: 108 8.3.2. Financial management: 109 8.3.3 Transparency 113 8.3.4 Citizen participation 114 8.3.5 Service Delivery 115 8.3.6 Technology Intervention 122 Chapter 9: Composite scoring and Recomendations 126 9.1 Organization 126 9.2 Financial Management . 126 9.3 Transparency 127 9.4 Citizen Participation 127 9.5 Service Delivery 127 9.6 Technology Intervention 127 Chapter 10: Conclusion 128
700			_aDoctor, Gayatri (Guide) _969563
700			_aSamuel, Mercy (Guide) _969564
890			_aIndia
891			_a2017 Batch
891			_aFM-PG
891			_aMaster in Technology Management