000 00560nam a2200157Ia 4500
008 180517s9999||||xx |||||||||||||| ||und||
082 _aMTM TH-0131
_bKAT
100 _aKatakiya, Ketan
245 0 _aService level benchmarking in e-governance : a case study of payment of taxes and grievance redressal handling system in Ahmedabad Municipal Corporation (AMC) (Also available on CD))
260 _c2016
300 _a145p.,CD-ROM
700 _aDoctor, Gayatri (Guide)
891 _a2014 Batch
891 _aFM-PG
891 _aMaster in Technology Management
999 _c53578
_d53578