| 000 | 01100 a2200169 4500 | ||
|---|---|---|---|
| 999 |
_c49345 _d49345 |
||
| 020 | _a9781606491294 | ||
| 082 |
_a658.5 _bCON |
||
| 100 |
_aConger, Sue _965571 |
||
| 245 | _aProcess mapping and management | ||
| 260 |
_aNew York _bBusiness Expert Press _c2011 |
||
| 300 | _axvii,466,ip. | ||
| 505 | _aCONTENTS List of Figures ix Part I: Opening Gambit 1 Chapter 1: Introduction 3 Chapter 2: Process Improvement Project Initiation 13 Chapter 3: Process Mapping I 51 Chapter 4: Process Mapping II 83 Part II: The Middle Game 123 Chapter 5: Problem Finding 125 Chapter 6: Process Leaning 179 Chapter 7: Process Cleaning 205 Chapter 8: Process Greening 247 Part III: End Game 275 Chapter 9: Process Redesign 277 Chapter 10: Measures and Final Report 305 Appendix A: Final Report for the SCI Call Center: Technology Analysis 337 Appendix B: Additional Reference Materials 429 Notes 441 References 445 Index 449 | ||
| 600 | _944185 | ||
| 890 | _aUSA | ||
| 891 | _aFM | ||
| 942 | _2ddc | ||