| 000 | 01092 a2200145 4500 | ||
|---|---|---|---|
| 020 | _a9781781006221 | ||
| 082 |
_a658 _bPAR |
||
| 100 | _aParker, David W. | ||
| 245 |
_aService operations management : _bthe total experience |
||
| 260 |
_bEdward Elgar Pub. Ltd. _c2012 _aCheltenham |
||
| 300 | _axix,557p. | ||
| 505 | _aContents Acknowledgements xvi List of abbreviations xvii 1Introduction to service operations management 1 2Developing a service operations strategy 42 3Service process improvement 94 4Leadership and teams in service operations management 138 5Service supply and logistics networks 192 6Innovation and services development 227 7Service operations performance quality 262 8Sustainable service operations 320 9Service operations performance 362 10Not-for-profit and public service operations management 403 11Pursuit of simplicity in service operations 448 12Electronic-service operations management 491 Index 535 | ||
| 890 | _aIndia | ||
| 942 | _2ddc | ||
| 999 |
_c40877 _d40877 |
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