000			03366 a2200157 4500
999			_c39597 _d39597
020			_a9780465055715
082			_a745.2 _bNOR
100			_aNorman, Don _982593
245			_aDesign of everyday things
260			_c2013 _bBasic Books _aNew York
300			_axviii,347p.
500			_aPreface to the Revised Edition xi 1 The Psychopathology of Everyday Things 1 The Complexity of Modern Devices, 4 Human-Centered Design, 8 Fundamental Principles of Interaction, 10 The System Image, 31 The Paradox of Technology, 32 The Design Challenge, 34 2 The Psychology of Everyday Actions 37 How People Do Things: The Gulfs of Execution and Evaluation, 38 The Seven Stages of Action, 40 Human Thought: Mostly Subconscious, 44 Human Cognition and Emotion, 49 The Seven Stages of Action and the Three Levels of Processing, 55 People as Storytellers, 56 Blaming the Wrong Things, 59 Falsely Blaming Yourself, 65 The Seven Stages of Action: Seven Fundamental Design Principles, 71 Knowledge in the Head and in the World 74 Precise Behavior from Imprecise Knowledge, 75 Memory Is Knowledge in the Head, 86 The Structure of Memory, 91 Approximate Models: Memory in the Real World, 100 Knowledge in the Head, 105 The Tradeoff Between Knowledge in the World and in the Head, 109 Memory in Multiple Heads, Multiple Devices, 111 Natural Mapping, 113 Culture and Design: Natural Mappings Can Vary with Culture, 118 Knowing What to Do: Constraints, 123 Discoverability, and Feedback Four Kinds of Constraints: Physical, Cultural, Semantic, and Logical, 125 Applying Affordances, Signifiers, and Constraints to Everyday Objects, 132 Constraints That Force the Desired Behavior, 141 Conventions, Constraints, and Affordances, 145 The Faucet: A Case History of Design, 150 Using Sound as Signifiers, 155 Human Error? No, Bad Design 162 Understanding Why There Is Error, 163 Deliberate Violations, 169 Two Types of Errors: Slips and Mistakes, 170 The Classification of Slips, 173 The Classification of Mistakes, 179 Social and Institutional Pressures, 186 Reporting Error, 191 Detecting Error, 194 Designing for Error, 198 When Good Design Isn't Enough, 210 Resilience Engineering, 211 The Paradox of Automation, 213 Design Principles for Dealing with Error, 215 Design Thinking 217 Solving the Correct Problem, 218 The Double-Diamond Model of Design, 220 The Human-Centered Design Process, 221 What I Just Told You? It Doesn't Really Work That Way, 236 The Design Challenge, 239 Complexity Is Good; It Is Confusion That Is Bad, 247 Standardization and Technology, 248 Deliberately Making Things Difficult, 255 Design: Developing Technology for People, 257 Design in the World of Business 258 Competitive Forces, 259 New Technologies Force Change, 264 How Long Does It Take to Introduce a New Product?, 268 Two Forms of Innovation: Incremental and Radical, 279 The Design of Everyday Things: 1988-2038, 282 The Future of Books, 288 The Moral Obligations of Design, 291 Design Thinking and Thinking About Design, 293 Acknowledgments 299 General Readings and Notes 305 References 321 Index 331
856			_uhttps://libgen.lc/ads.php?md5=ec804a6c38f7415f5f612ac0902c2b26 _yClick here to get copy of this book from an OPEN SOURCE Link
890			_aIndia
942			_2ddc