Digital Government : managing public sector reform in the digital era
Series: Routledge masters in public managementPublication details: New York Routledge 2020Description: x,289pISBN:- 9781138655652
- 352.0285 LIP
Item type | Current library | Collection | Call number | Status | Date due | Barcode | Item holds | |
---|---|---|---|---|---|---|---|---|
Book | CEPT Library | Faculty of Management | 352.0285 LIP | Available | 021559 |
Contents
List of Illustrations ix
Acknowledgements xi
List of abbreviations xii
Part I INTRODUCTION 1
1.Introducing and positioning digital government 3
Part II THEORY 21
2. The contribution of digital technologies and data to societal change 23
3. Different theories and perspectives on digital government 41
Part III AREAS OF PUBLIC SECTOR REFORM 75
4. The service state 77
5. Open and transparent government 106
6. Smart government 132
7. Participatory democracy and public engagement 168
Part IV EMERGING ISSUES 195
8. Citizen identity, privacy, ethics and security 197
9. Digital citizenship 222
10. Digital government strategy, leadership and governance 248
Part V CONCLUSIONS 269
11. Conclusions: managing institutional innovation and digital governance 271
Index 283
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