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Digital Government : managing public sector reform in the digital era

By: Series: Routledge masters in public managementPublication details: New York Routledge 2020Description: x,289pISBN:
  • 9781138655652
Subject(s):
DDC classification:
  • 352.0285 LIP
Contents:
Contents List of Illustrations ix Acknowledgements xi List of abbreviations xii Part I INTRODUCTION 1 1.Introducing and positioning digital government 3 Part II THEORY 21 2. The contribution of digital technologies and data to societal change 23 3. Different theories and perspectives on digital government 41 Part III AREAS OF PUBLIC SECTOR REFORM 75 4. The service state 77 5. Open and transparent government 106 6. Smart government 132 7. Participatory democracy and public engagement 168 Part IV EMERGING ISSUES 195 8. Citizen identity, privacy, ethics and security 197 9. Digital citizenship 222 10. Digital government strategy, leadership and governance 248 Part V CONCLUSIONS 269 11. Conclusions: managing institutional innovation and digital governance 271 Index 283
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Item type Current library Collection Call number Status Date due Barcode Item holds
Book CEPT Library Faculty of Management 352.0285 LIP Available 021559
Total holds: 0

Contents
List of Illustrations ix
Acknowledgements xi
List of abbreviations xii
Part I INTRODUCTION 1
1.Introducing and positioning digital government 3
Part II THEORY 21
2. The contribution of digital technologies and data to societal change 23
3. Different theories and perspectives on digital government 41
Part III AREAS OF PUBLIC SECTOR REFORM 75
4. The service state 77
5. Open and transparent government 106
6. Smart government 132
7. Participatory democracy and public engagement 168
Part IV EMERGING ISSUES 195
8. Citizen identity, privacy, ethics and security 197
9. Digital citizenship 222
10. Digital government strategy, leadership and governance 248
Part V CONCLUSIONS 269
11. Conclusions: managing institutional innovation and digital governance 271
Index 283

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