CONTENTS 1. Introduction 2. Planning for BRT 3 2.1. Planning Stage I: Pre-Planning Analysis 4 Background and situational analysis 4 Stakeholder analysis 4 Origin / destination study 5 Overview study on mass transit options 5 2.2. Planning Stage II: BRT System Structure 6 Statement of vision 6 Expected impacts 6 Regulatory and legal issues 8 Administrative and business structures 9 Tariff structure 9 Cost analysis10 2.3 Planning Stage III: Communications, Customer Service and Marketing 12 Public participation processes 13 Communications and outreach with existing transport operators 13 Public education plan 14 Customer service plan 14 Security plan 15 Marketing plan 16 2.4Planning Stage IV: Engineering and Design 16 Corridor location 17 Routing options 18 Road engineering 19 Station and terminal design 22 Bus depot design 24 Landscape designs and plan 25 2.5 Planning Stage V: Technology and Equipment 25 Fare collection and fare verification systems 26 Control centre plan 27 Intelligent transport systems 28 Bus technology 29 Aesthetics 31 Interior design of bus 31 Equipment procurement process 32 2.6 Planning Stage VI: Modal Integration 32 Modal integration plan 32 Travel demand management 35 Integration with land use planning 35 2.7 Planning Stage VII: Plans for Implementation 35 Financing plan 35 Staffing plans 38 Contracting plan for the system 38 Construction and implementation plans 39 System maintenance plans 39 Monitoring and evaluation plan39 3. BRT Resources 40 Background information on BRT 40 City projects 40