CONTENTS Preface v Abbreviationsvi 1Introducing Management Information System 1 o Objectives o Meaning o Nature o Characteristics o Myth Regarding MIS o Requirements of Management Information System o Problems and Solutions in Implementing MIS o Benefit of MIS o Limitations of MIS o Significance of MIS o Role of MIS o Summary o Questions 2. Fundamentals of Information 16 o Objectives o Concept of Information o Characteristics of Information o Values of Information o Sources of Information o Manager as an Information Processor o Dimensions of Information o Types of Information o Levels of Management and their Information Requirements o Determinants of Organization's Information Needs o Summary o Questions 3Conceptual Framework of Information System 31 o Objectives o Concept of System o Characteristics of System o System Stakeholders: Major Players of System o Types of System o Environment Drivers for Today's Information System o Evolution of Information System o Approaches to Management Information System Design o A Framework for Management Information Systems Architecture o Communication o Components of Management Information System o Software Resources o Classification of Information System o Operations Support Systems o Major Challenges of Informations Systems o Future of Management Information System o Summary o Questions 4Management Process and Information System 67 o Objectives o Process of Management o Planning o Organizing o Staffing o Directing o Controlling o Summary* Questions 5Management Information System for Business Operations 79 o Objectives o Financial Information System o Finance and Accounting Information System o Marketing Information System o Components and Activities of Marketing Information System o Human Resource Information System o Production Information System o Research and Development Information System o Summary o Questions 6Concept of Decision-Making and MIS 114 o Objectives o Decision Making and Managers o Classification of Managerial Decisions o Models of Decision Making Process o Management Information System and Decision Making o Concept of Balance o Summary o Questions 7. Tools for Management Information System 141 o Objectives o Factors Affecting Selection of Tools o Development Tools for Management Information System o Compute-Discount o Implementation Tools o Automated/ Modern Tools o Summary o Questions 8. Development of Management Information System 165 o Objectives o Information System Planning o Motivational Forces Behind Development of an Information System o Principles of Information System Development o Management Information System Development Process o Cross Life-Cycle Activities o Summary o Questions 9. Implementation, Evaluation and Maintenance of MIS 190 o Objectives o Implementations of Management Information System o Evaluation of Management Information System o Summary o Questions 10. Control and Security Issues in MIS 207 o Objectives o Type of Control o Audit in Management Information System o Security Hazards o Security Techniques o Summary o Questions 11. Management Data Resources 219 o Objectives o Database o Database Management o Database Type o Database Users o Relational Databases-Design o Summary o Questions 12. Computer: A Tool for MIS 253 o Objectives o Characteristic of Computers o Input/Output devices o Magnetic-Ink Character Reader (MICR) o Printer o Plotter o Output on Storage Media o Robot o Operating System o Batch Processing o Multi Programming o Multiprocessing o Time Sharing o Type of Computer Languages o Translators o Hardware and Software o Stepwise Refinement o Mini Computer o Micro Computer o Summary o Questions 13. Computer Networks 293 o Objectives o Components of Computer Networks o Data Transmission o Network Topology o Local Area Network (LAN) o Metropolitan Area Network (MAN) o Services Available on the Inavailable on the Internet o Summary o Questions Case Studies 316 Bibliography 325 Index 341