CONTENTS 1 INTRODUCTION 1 1.1 Aim: 1 1.2 Objective: 1 1.3 Methodology: 1 1.4 Definition of Key Performance Indicators 2 1.5 Importance of Key Performance Indicators 3 1.6 Scope of study 3 2 LITERATURE REVIEW 5 2.1 A FRAMEWORK FOR URBAN TRANSPORT BENCHMARKING (Theuns Henning, Mohammed Dalil Essakali, Jung Eun Oh, 2011) 5 2.2 MEASURING PUBLIC TRANSPORT PERFORMANCE: Lessons from developing cities (Chhavi Dhingra, 2011) 7 3 Data Collection 10 3.1 City Selection 10 3.2 Key performance indicators (KPIs) for Bus transportation system of Ahmedabad and Surat 11 3.3 Data Collection Methodology 13 4 Analysis 14 4.1 AVAILABILITY 14 4.2 ACCESIBILITY 15 4.3 RELIABILITY 19 4.4 SAFETY and SECURITY 21 4.5 INFRASTRUCTURE FOR DIFFERENTLY ABLED 23 4.6 AFFORDABILTY and PAYMENT 24 4.7 QUALITY, SPEED, ATTRACTIVENSS and COMFORT 25 4.8 INFRASTRUCTURE IN BUS and AT BUS STOPS 32 5 SUMMARY 34 6 GUIDELINES FOR THE STUDY 41 7 CONCLUSION 43