CONTENTS 1. INTRODUCTION TO PRODUCTION AND OPERATIONS MANAGEMENT 1-55 2. PRODUCT DESIGN AND PROCESS SELECTION 56-99 3. MANAGING THE SUPPLY CHAIN 100-212 4. QUALITY MANAGEMENT 213-300 5. DESIGN OF FACILITIES AND JOBS 301-409 6. SEQUENCING MODELS 410-436 SUPPLEMENT 1. Operations Strategy 439-450 2. Service Management 451-456 3. Quality Function Deployment (QFD) 457-462 4. Design For Manufacturing And Assembly 463-466 5. Total Productive Maintenance (TPM) 467-471 6. Flexible Manufacturing Systems (FMS) 472-475 7. Productivity 476-488 8. Investment Decisions for Capital Projects 489-496 9. Queueing Models 497-505 10. Computerised Layout Analysis 506-511 11. Line Balancing 512-520 Appendix A1 Normal Distribution Table 521 Appendix A2 Tables of Random Numbers 522 Appendix A3 Cumalative Poisson Probabilities 523 Appendix A4 Learning Curve : Table of Units Values 526 Appendix A5 Present Value Fsactors for a Single Payment 527