CONTENTS EXECUTIVE SUMMARY 1 1. INTRODUCTION 7 1.1 BACKGROUND 8 1.2 FOCUS 16 1.3 AIM 18 1.4 OBJECTIVES 18 1.5 RESEARCH QUESTIONS 19 1.6 CHAPTER SCHEME 19 2. METHODOLOGY 20 2.1 SELECTION OF THE REGION 21 2.2 SELECTION OF THE SERVICE 22 2.3 SELECTION OF THE STUDY AREA 23 2.4 STATUS OF WATER SUPPLY 28 2.5 STATUS OF SANITATION 29 2.6 SAMPLING 30 2.7 DATA COLLECTION 30 2.8 CASE OF OTHER PILGRIM CITIES IN INDIA 34 3. HOUSEHOLD AND INSTITUTIONAL ACCESS TO PUBLIC SERVICES 37 3.1 DEMOGRAPHY 38 3.2 WATER SUPPLY TIMINGS 40 3.3 SOURCES OTHER THAN TAP WATER SUPPLY 41 3.4 WATER STORAGE 41 3.5 WATER QUALITY 43 3.6 SANITATION 44 3.7 GIRLS' SCHOOL 46 4. MUNICIPAL FINANCE AND PUBLIC SERVICES 47 4.1 SOURCES OF FINANCE 48 4.2 STAFF REQUIREMENT 49 4.3 PEOPLE'S OPINION 51 4.4 PILGRIM'S ABILITY TO PAY FOR DRINKING WATER 51 4.5 ISSUES AND ASSESSMENT 52 5. CONCLUSIONS AND RECOMMENDATIONS 55 APPENDIX 58 BIBLIOGRAPHY 68