Achieving business excellence
Material type: TextPublication details: New Delhi Om Books International 2007Description: 462pISBN:- 8187108274
- 650.1 RAJ
Item type | Current library | Collection | Call number | Status | Notes | Date due | Barcode | Item holds | |
---|---|---|---|---|---|---|---|---|---|
Book | CEPT Library | Faculty of Architecture | 650.1 RAJ | Available | Status:Catalogued;Bill No:09CEPT01 | 004770 |
CONTENS BUSINESS EXCELLENCE 9-78 Fundamental Concepts 10 European Foundation for Quality Management (EFQM)22 Baldrige Framework 25 Foresight - Insight - Action35 Paradigm Shift 60 Assessment 69 LEADERSHIP 79-122 Leadership Excellence80 Global Leadership Practices 90 Vision & Strategy 102 Action Points 110 Decoding Leadership 117 PEOPLE123-158 Excellence Culture 124 Secrets of Success 152 Attitude Test 158 CUSTOMERS 159-210 Customer Driven Excellence 160 Marketing Excellence 176 Quality Function Deployment (QFD) 181 Strengthening Internal Chain 190 Internal Health Assessment 193 Decoding Customers 203 PRODUCTS & PROCESSES 211-322 Toyota Production Systems212 Design Excellence 220 Process Excellence Principles 242 Six-Sigma265 Lean Manufacturing 284 Total Productive Maintenance291 PDCA Cycle 307 Excellence Measures 316 QUALITY323-390 Fundamental Concepts 324 Policy Deployment 334 Quality Costs 349 Supplier Quality 364 Audit of QMS373 INNOVATION391-462 Creativity & Innovation 392 Generating Ideas 430 TRIZ 445 Decoding Innovation 457
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