CONTENTS Chapter 1 3 Introduction 3 Urbanisation and Urban Governance 3 Urban Governance and Information System 4 Urban Governance through Electronic Governance 4 Need of the Study: 5 Aim of the Study: 6 Objectives of the Study: 6 Methodology of the Study: 6 Outcomes of the Study: 9 Limitations/ Scope of the Study: 9 Future Scope of the Study: 10 Chapter 2 11 Literature Review: E-Governance - Concepts, Definitions, Issues and Models 11 Governance and e-governance: Concepts and Definition 11 Characteristics of E-Governance: 14 Perspectives and Critical Factors of E-Governance: 14 Chapter 3 22 Literature Review: Evolution of E-Governance in India and State Initiative 22 E-Governance initiatives in India 22 Origins in India 22 The e-governance market in India: 23 IT polices in India 24 Chapter 4 28 Case Study: Vijaywada 28 About Vijaywada 28 E-Governance in Urban Municipal Corporation of Vijaywada 28 How the system was introduced 28 Issues involved 29 Benefits and cost 29 Lessons Learned 30 Chapter 5 31 E-Governance in Ahmedabad 31 About Ahmedabad 31 Urban Governance: Ahmedabad 31 Structure of Urban Governance: 31 Various Functions of Urban Local Bodies: 32 Pre Governance Situation 32 Initiatives taken by AMC: Infrastructure: Institutional/ Technical/ Financial changes 32 Chapter 6 38 Implications of E-Governance in Ahmedabad 38 The Municipal Corporation's Website & Civic centre provides the citizens the facility 38 Services Offered By AMC: 38 Registration of Complaints 38 Payment of Property Tax and Vehicle tax etc. 40 Instant Issuance of Building Plan Permissions 44 Registration & Issuance of Birth and Death Certificate 47 Issuance of Licenses for Shops and Establishments 49 Information on Infrastructure Projects and Tenders 49 Future Plans 50 Advantages of the new system of governance 51 Chapter 7 53 Conclusions and Recommendations 53 Conclusion of Study: 53