Contents Preface ix 1Become a Person of Vision : A Person with a Goal1 2Never Be A Quitter 12 3Appreciate Others 18 4Appreciate What You Have 24 5Think Positive: Make Life Better 28 6Demonstrate Confidence 35 7Demonstrate Respect 45 8Emotional Intelligence: The New Performance Yardstick 53 9Be Empathetic 58 10Decision Making: An Essential Skill 67 11Humility: Worth Practising 76 12Acting with Integrity 82 13Using Failure to Further Your Future 90 14Delegation : A Tool for Success 102 15Managing Conflicts 105 1 6The Power of Courage 111 17Motivate Yourself: Motivate Others 118 18Think Differently: Think Out of the Box 129 1 9Procrastination is not Good at All! 139 20Why Punctuality Matters: How to be on Time 144 21Become a Person of Excellence 148 22Learn the An of Saying `NO' 152 23Walk your Talk: Lead by Example 156 24Making Peace with Time 164 25Performance Feedback: How to Give and Receive 168 26Build Differentiation: Be a purple cow 177 27Balancing Work and Life 182