CONTENTS Preface vii 1. High Performance Working Organisations: A Global Human Resources Perspective 1 Ramchander Maddela and Nagender Deverakond 2. Human Resources Management: Strategic Challenges 14 V.V.S. Sarma and V. Prudvi Raju 3. Quality of Work-life: Some Reflections 23 G. Ramakrishna Reddy and A. Timma Reddy 4. Managing Knowledge Workers 38 G. Srinivas Reddy and Ravi Dasari 5. Human Resources Planning: A Comparative Study of Public and Private Sector Organisations 55 M. Madhusudhana Rao and M. Lakshimipathi Raju 6. Human Resources Accounting Practices in India 68 P. Krishnama Chary and Ch. Satyanarayana 7. Emotional Intelligence and Organisational Excellence 82 R. Rajani 8. Managerial Competence for Organisational Effectiveness 93 M. Subrahamanya Sarma and D. Thiruvengala Chary 9. HRD: Corporate Social Responsibility 101 B. Venkat Rathnam, M. Shiva Kumar and K. Venkateshwarlu 10. HRM: Emerging Trends and the Future 113 A. Jagan Mohan Reddy 11. Some Aspects of Exit Interview 122 Thaduri Balaraju 12. Dimensions of Downsizing 135 G. Sreenivas Reddy and Ravi Dasari 13. Industrial Relations: Alternative Perspectives 155 S. Kamaleshwera Rao and N. Hanumantha Rao 14. Changing HR Paradigm under BPO 167 N. Kusuma and P. Amaraveni 15. Online Recruitment in India 176 Mamilla Rajashekar and Cuddapah Anitha 16. ITES Outsourcing: The Right HR Strategy 183 G. Naresh Reddy and T. Krishna Kumar 17. Dimensions of Business Process Re-engineering 200 Eshwar Kumar. M 18. Human Resources Information Systems 220 P.B. Appa Rao 19. A Framework for Human Resources Information System 231 V. Appi Reddy and S. Kmaleshwera Rao 20. Human Resources Management: A Tri-dimensional Strategy 247 V.V.S. Sarma and Ravi K. Jain 21. Impact of Information Technology on HRM 259 G. Ravi Kumar and Srujan Chada Index 269