CONTENTS : Preface Design Council ix Foreword Andrew Warren, Vice President and Head of Sales & xi Marketing, Cap Gemini Ernst & Young Section 1: Inspire 1.1 Strategic commitment - the foundation stone 3 for innovation Dan Rixon, Executive Consultant, Cap Gemini Ernst & Young Case studies: Renishaw JCB BAE SYSTEMS 1.2A culture of innovation 13 Margaret de Lattre, Managing Consultant, Cap Gemini Ernst & Young Case studies: AA Dyson ITS Technology 1.3 Stretching performance 23 Michael Riding, Managing Director, Lloyds TSB Corporate Case studies: Creature Labs Dundrum Bay Oyster Fishery 1.4Where people come first 31 Professor Alec Reed CBE, Founder and Chairman, Reed Executive plc Case studies: Dollond & Aitchison TR Europe 1.5 Learning and development 39 Vince Darley, CEO, EuroBios UK Ltd Case studies: Creature Labs Thames Water Select Software Section 2: Create 2.1Teams and networks 51 Garrick Jones, Executive Consultant, Cap Gemini Ernst & Young Case studies: TR Europe Linear Drives Limited ITS Technology 2.2Leadership 61 Alisdair Mann, Vice President, Cap Gemini Ernst & Young Case studies: A&R Cambridge JCB AA 2.3 New ways of working 71 Nigel Crouch, Senior Industrialist, Innovation Group, DTI Case studies: Dollond & Aitchison TWI 2.4Risk management 79 Adrian Blumenthal, Development Director, Rethinking Construction Case studies: JCB BioProgress Technology 2.5Intellectual property 87 Anthony Murphy, Director of Copyright, The Patent Office Case studies: Gorix Renishaw 2.6 Funding innovation 97 Michael Riding, Managing Director, Lloyds TSB Corporate Case studies: BioProgress Technology Marks & Spencer Peabody Trust Section 3: Connect 3.1 Partnering with customers 109 William Mellis, Vice President, Cap Gemini Ernst & Young Case studies: BAE SYSTEMS Creature Labs A&R Cambridge 3.2Information systems: innovation - it's changed! 119 Andy Mulholland, Chief Technology Officer, Cap Gemini Ernst & Young Case studies: Waitrose Bank of Scotland 3.3Supply chains: collaborate to innovate 127 David Atkinson, Senior Consultant, Simmons Dickinson Case studies: Sainsbury Marks & Spencer 3.4.Design and innovation 135 Jane Pritchard, Innovation Services Leader, IDEO Case studies: Dyson Linear Drives Limited 3.5Working with rules and standards: rewriting the rules on regulation 145 Nigel Crouch, Senior Industrialist, Innovation Group, DTI Case studies: Gecko Microsense Systems Ltd Appendix: living innovation - self-assessment 153