CONTENTS Acknowledgments and Thanks XX About the Authors XXI Preface XXIII PART I : DESIGN FOR SIX SIGMA BASICS 1 1. FOUNDATIONS OF SIX SIGMA MANAGEMENT3 2. SIX SIGMA ROLES, RESPONSIBILITIES, AND TERMINOLOGY31 3.MACRO MODEL OF SIX SIGMA MANAGEMENT (DASHBOARDS) 49 PART II :THE DESIGN FOR SIX SIGMA (DFSS) MODEL75 4.DEFINE PHASE77 5.MEASURE PHASE 107 6.ANALYZE PHASE 157 7.DESIGN PHASE 207 8.VERIFY/VALIDATE PHASE 249 PART III : DESIGN FOR SIX SIGMA TOOLS AND METHODS 283 9. BASICS OF STATISTICAL STUDIES285 10.DESIGN OF EXPERIMENTS297 11.MULTIPLE REGRESSION 351 12.ADDITIONAL TOOLS AND METHODS 393 13.DISCRETE EVENT SIMULATION MODELS 417 14. ARTICULATING THE VOICE OF THE STAKEHOLDER 457 15.ENHANCING CREATIVITY TO DEVELOP ALTERNATIVE DESIGNS 509 16.PROFESSIONAL INTERPERSONAL BEHAVIOR SKILLS, TEAM BEHAVIOR SKILLS, AND SIX SIGMA MANAGEMENT531 PART IV : DESIGN FOR SIX SIGMS CASE STUDY 561 17. SIX SIGMA DMADV CASE STUDY 563 PART V : DESIGN FOR SIX SIGMA CERTIFICATION 631 APPENDIX A SUMMATION NOTATION 663 APPENDIX B STATISTICAL TABLES 667 APPENDIX C DOCUMENATION OF DATA FILES 681 INDEX 683