Contents Introduction to the Paperback Edition/ ix How the World Became Flat One: While I Was Sleeping / 3 Two: The Ten Forces That Flattened the World / 51 Flattener #1. 11/9/89 Flattener #2. 8/9/95 Flattener #3. Work Flow Software Flattener #4. Uploading Flattener #5. Outsourcing Flattener #6. Offshoring Flattener #7. Supply-Chaining Flattener #8. Insourcing Flattener #9. In-forming Flattener #10. The Steroids Three: The Triple Convergence / 200 Four: The Great Sorting Out / 233 America and the Flat World Five: America and Free Trade / 263 Six: The Untouchables / 278 Seven: The Right Stuff / 308 Eight: The Quiet Crisis / 337 Nine: This Is Not a Test / 374 Developing Countries and the Flat World Ten: The Virgin of Guadalupe / 403 Companies and the Flat World Eleven: How Companies Cope / 441 You and the Flat World Twelve: Globalization of the Local / 477 Thirteen: If It's Not Happening, It's Because You're Not Doing It / 489 Fourteen: What Happens When We All Have Dog's Hearing? / 515 Geopolitics and the Flat World Fifteen: The Unflat World / 533 Sixteen: The Dell Theory of Conflict Prevention/ 580 Conclusion: Imagination Seventeen: 11/9 Versus 9/11 / 607 Acknowledgments / 637 Index / 641