CONTENTS 1 Introduction 1 Overview What Is the CACP Process? What Are the Benefits of a CACP Process? What Is the Value of Collaborative Leadership? Sustaining Collaboration Is the Challenge How to Use the Handbook 2 Collaboration and Communication 7 Why Collaborate? Methods of Communication and Collaboration Measuring Collaboration Institutionalizing Collaboration Indicators of Successful Collaboration Additional Resources 3 The CACP Process 14 Context of the CACP Process The CACP Process CACP Process Participants 4 The Foundation: Leadership 22 The Foundation Agency Policy Organization Resources Management Additional Resources The Nuts and Bolts: Development and Implementation 32 Development Phase Step 1: ACP Policy Step 2: Financial Planning and Management Step 3: Capital Planning and Management Step 4: Programming Step 5: Airport Capital Plan Implementation Phase Step 1: Project Planning and Definition Step 2: Design Step 3: Construction Step 4: Project Closeout and Evaluation Step 5: Operation Additional Resources 6 Checks and Balances: Oversight 57 Major Elements in Oversight Performance Management Evaluation Meeting and Reporting Motivation Additional Resources 7 Tools and Technology 66 Research Findings Technology Technology Decision Making Key Elements to Successful Implementation of Enterprise Software Additional Resources Appendix A Bibliography A-1 Appendix B Glossary of Terms, Abbreviations and Acronyms B-1 Appendix C Model Documents C-1 Appendix D Sample Forms D-1