CONTENTS 1Talent Is the Edge: No Talent, No Numbers1 Part I WHAT A MASTER DOES: INSIDE GE'S TALENT MANAGEMENT SYSTEM 27 2 The Same-Day Succession: What GE Did When Larry Johnston Quit31 3 A Total Leadership Development System: How GE Links People and Numbers 43 4 How Intimacy Pays Off: Nurturing the Careers of Mark Little and Oman Ishrak 70 Part II THE SPECIAL EXPERTISE OF TALENT MASTERS 95 5 Building a Talent Pipeline to the Top: Hindustan Unilever Starts at Day One 97 6 Developing Capability and Capacity Through Experiences that Matter: Mow P&G Develops Global Leaders 123 7 Creating a New Breed of General Managers: How Agilent Turns Technologists into Business Leaders 153 8 Discovering the Leader Within: How Novartis Builds Leadership Capability with Self-Knowledge177 Part III BECQM1NG-A TALENLMASTER 197 9 Get the Right Leaders199 10 Set the Right Values and Behaviors214 11Get the Right Talent Management Processes 225 Part IV THE TALENT MASTERY TOOL KIT 257 Acknowledgments305 Index3O5