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Public service delivery in India : understanding the reform process

By: Material type: TextTextPublication details: Madras,Singapore etc Oxford Uni. Press 2010Description: xii,390pISBN:
  • 019806845X
DDC classification:
  • 363.60954 CHA
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Item type Current library Collection Call number Status Notes Date due Barcode Item holds
Book CEPT Library Faculty of Planning 363.60954 CHA Available Status:Catalogued;Bill No:45093 007314
Total holds: 0

CONTENTS List of Tables and Figures vii List of Abbreviations ix Acknowledgements xiii 1 Context, Complexity, and Contingency: Understanding the Process of Reforming Public Service Delivery in India 1 Vikram K. Chand 2. Transforming Governance in a Lagging State : The Case of Bihar 36 Vikram K. Chand 3. Drivers of Reform: Examining a Puzzle in West Bengal 75 Sumir Lal 4. Reforming Public Services in a High Growth State : The Case of Gujarat 126 Aseema Sinha 5 Regulation and Infrastructure Development in India : Comparing Telecommunications, Ports, and Power 177 Rahul Mukherji 6. Urban Reforms in Three Cities : Bangalore, Ahmedabad, and Patna 226 Darshini Mahadevia 7. Effective Delivery of Public Services : The Executive Agency Model 296 S.K. Das 8. Implementation of the Right to Information: Ideas for India from Canada, Mexico, and South Africa 339 Toby Mendel Notes on Contributors 390

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