CONTENTS Foreword by Lalit Sawhney ix Message from L C Singh xi Preface xiii Acknowledgements xiv 1 Evaluating e-Government 1 M P Gupta, Jaijit Bhattacharya and Ashok Agarwal 2 Effective Public Service Delivery and e-Governance: Who Drives Whom 57 Anita Karwal 3 e-Sagu: The Next Generation IT-based Query-less, Cost-Effective and Personalised Agro-Advisory System 70 P Krishna Reddy and G V Ramaraju 4 BHOOMI: Online delivery of Record of Rights, Tenancy and Crops to farmers in Karnataka, India 76 Rajeev Chawla 5 e-DHARA 100 Viiasini Ramachandran 6 KHAJANE: The Comprehensive Online Treasury Computerisation Project 131 Department of Treasurer, Government of Karnataka 7 BangaloreOne: Integrated Citizen Service Centre 148 Shashidhar Sarangamath 8 National Portal of India (http://india.gov.in) 153 Neeta Verma, Alka Mishra and Sonn! Kalra 9 PIMS: A Self-Sustaining e-Governance Project in Government 163 Anil K Sharma 10Satellite-Image-Based Water and Land Development Plan 180 T P Singh 11Block Community Portals of Community Information Centres in the North-Eastern States 191 Shefali Dash 12Centralised Allotment Process [CAPNIC] 199 V S Raghunathan and M Asir Edwin 13Community Information Centres 201 Nandita Chaudhri and Shefali S Dash 14Computerised Lok Ayukla Information Management System (CLAIMS) 213 V S Raghunathan and A Nisarudeen 15Complaints Registration and Monitoring System (CRAMS) 216 Rajiv Prakash Saxena 16DC *SUITE 223 V S Raghunathan and M Asir Edwin 17Dev-bhoomi: Land Records Computerisation in Uttaranchal - A G2C and G2G e-Governance Application 228 Rakesh Goe! and Rajesh Goyol 18Dharitree: The Web-Technology-Based Total Land Records Management System of the Government of Assam 235 Hemanta Kr. Saikia 19e-DISHA: Electronic Delivery of Integrated Services of Haryana to All 247 Anurag Rastogi, Ghan Shyam Bansal, Deepak Bansal and Alok Srivastva 20e-Kosh: Online Computerisation of Treasuries, Chhattisgarh 256 D Rama Prasada Rao and M K Mishra 21e-Post: Department of Posts, Government of India 267 Shefali S Dash, Rakesh Gupta, Ravi Kumar and Mukesh Aggarwal 22Implementation of e-procurement in the Government of Andhra Pradesh: A Case Study 270 K Bikshapathi and P Raghuveer 23e-SAMPARK: A Multi-Service Single Window operations Project 286 Manjit Brar 24e-SUVIDHA 302 Shefali S Dash and Dibakar Roy 25HALRIS # HARIS Bridge: Dynamic Integration of Property Registration and Land Records Administration in Haryana 309 Anurag Rastogi, Ghan Shyam Bansal and Gurpreet Singh Saini 26ICT Solution for NREGA Implemented in Andhra Pradesh 319 S S Rao 27Instant Money Order (iMO) 332 Shefali S Dash, Rakesh Gupta, Ravi Kumar and Mukesh Aggarwal 28Mobile Applications in Irrigation Department for Reservoir Level Monitoring 335 KDakshina Murthy 29MSEB's Secured e-Tendering Solution 341 Mahesh Sinha 30NISANI: National Identity Cards Scheme 349 Rajendra Prasad 31Pension Case Status Online 355 S M Shah 32Open-Source Initiatives 359 V S Rughunathan andKCAsha Varma 33Postal Life Insurance 363 Shefali S Dash, Rakesh Gupta, Ravi Kumar and Mukesh Aggarwal 34Prioritised Project-Monitoring System (PPMS) 366 PKMohanty, KDakshina Murthy, PVSSVP Raju and Vijay Kumar 35Rojgar Wahini; Portal of the Directorate of Employment and Self-Employment, Government of Maharashtra 379 Jayashree Mukherjee 36SMART-Move 385 V S Raghunathan and MAsir Edwin 37Spandan: File, Grievance and Press Reports Monitoring System 389 KVijeyanand 38Service and Payroll Administrative Repository for Kerala (SPARK) 394 VS Raghunathan and GJayakumar 39Status Information Management System by NIC: A G2G Application 402 Moiz Hussain Hussain Ali and Yogesh Arvind Khadayote 40SWIFT: State-Wide Information on Financial Transactions 412 J N Hathi 41Portnet: An e-Governance Project for Rural Masses 427 Ajith Brahmanandan 42Treasury Information Management (TRIM) 433 V. S. Raghunuthan and A Nisarudeen