TABLE OF CONTENTS
ABSTRACT i
UNDERTAKING iii
CERTIFICATE v
ACKNOWLEDGEMENTS vii
ABBREVIATIONS ix
LIST OF FIGURES xiii
LIST OF TABLES xv
CHAPTER-1: Introduction 1
1.1 Value in Healthcare 2
1.2 If the value is considered so crucial, why it is negotiated? 2
1.3 Aim of the study 3
1.4 Research Objective 3
1.5 Research timeline 3
CHAPTER-2: LITERATURE REVIEW 5
2.1 Value in Healthcare and its Generation 5
2.2 Stakeholders Engagement in the Project and its Impact on Decision Making 6
2.3 Values Conflicts during the Project 7
2.4 Value negotiation: Value Generation, its Shaping and Transfer 7
2.5 Pawlak’s conflict theory 8
CHAPTER-3: RESEARCH METHODOLOGY 11
3.1 Development of value framework for the healthcare project 11
3.2 Mapping stakeholders’ attitude towards the value 12
3.3 Data analysing for possible Value conflict using Pawlak’s Conflict theory . 12
3.4 Research Methodology Flowchart 13
CHAPTER-4: Development of value framework for A healthcare project 15
4.1 Category (A): Environmental Value 18
4.1.1 Pollution Prevention 18
4.1.2 Resource Conservation 19
4.1.3 Ecological Preservation 19
4.1.4 Renewable Energy Generation 20
4.2 Category (B): Built-Environmental Design Values 20
4.2.1 Audio Environment 20 xii
4.2.2 Visual Environment 21
4.2.3 Sustainability 21
4.2.4 Safety Enhancement 22
4.2.5 Security 24
4.2.6 Users Safety and Assurance (V34) 24
4.2.7 Wayfinding System 24
4.2.8 Patient Room 25
4.2.9 Family Support Spaces 27
4.2.10 Staff Support Spaces 28
4.2.11 Physician Support Spaces 29
4.2.12 Efficient Floor-Layout Planning 30
4.2.13 Stimulation to innovation 32
4.3 Category (C): Economic Value 32
4.3.1 Financial Value 33
4.3.2 Economy Improvement 34
CHAPTER-5: DATA COLLECTION 35
5.1 Selecting interview subjects 35
5.2 The structure of the questions 35
CHAPTER-6: Data Analysis 39
6.1 Calculation of the score 40
6.2 Value conflict degree and mapping stakeholders involved. 41
CHAPTER-7: Empirical Results & Interpretation 43
CHAPTER-8: Conclusion 49
8.1 Research Limitation: 50
8.2 Future Scope 51
REFERENCES 53
Appendix 60