Contents
Undertaking v
Acknowledgments v
Abbreviations vii
Abstract ix
Table of contents xi
List of figures xi
List of charts xiii
List of tables xv
1 Introduction 1
1.1 Background 2
1.2 Need for the study 2
1.3 Problem statement 3
1.4 Objectives 3
1.5 Research questions 3
1.6 Scope and Limitation 4
1.7 Assessment Methodology 5
2 Literature Review 7
2.1 Public Operations (STUs) 7
2.2 Public Private Partnership in City Bus Operation 7
2.2.1 PPP models 9
2.2.2 Takeaways from various case-cities 12
2.3 Key Performance Indicators 19
2.3.1 International frameworks 19
2.3.2 National frameworks 19
3 Assessment Case cities 25
3.1 Hubli-Dharwad 25
3.1.1 Overview 25
3.1.2 Area and Population Growth 25
3.1.3 Public Transport 26
3.2 Indore 27
3.2.1 Overview 27
3.2.2 Area and Population Growth 27
3.2.3 Public Transport 27
4 Comparative assessment 31
4.1 Literature 31
4.1.1 RRR: Roles, Responsibilities and Risks distribution by sector ..31 4.2 Assessment methodology 32
4.3 Identification of comparative performance assessment indicators 33
4.3.1 Supply indicators 33
4.3.2 Operational Performance Indicators 33
4.3.3 Financial Performance Indicators 34
5 Comparative cases 35
5.1 HD system vs Indore system 35
5.1.1 Society 35
5.1.2 Operations 37
5.1.3 Inferences 41
5.2 HD city bus vs Indore city bus 42
5.2.1 Role, responsibilities and risk distribution matrix 42
5.2.2 Comparative Performance Indicators 44
5.2.3 Customers satisfaction survey analysis: City Bus Services 57
5.2.4 Cross Learnings: City Bus Services 60
5.3 HD BRTS vs Indore BRTS 63
5.3.1 Role, responsibilities and risk distribution matrix 63
5.3.2 Comparative KPIs 65
5.3.3 Customers satisfaction survey analysis: BRTS Services 75
5.3.4 Cross Learnings: BRTS Services 78
5.4 Transition from STU to SPV: A case of Hubli-Dharwad 80
5.4.1 Transfer of role, responsibilities and risks 80
5.4.2 Cross Learnings: Transition from STU to SPV 87
6 Recommendations 89
6.1 City Bus Services 89
6.1.1 Hubli Dharwad city bus services 89
6.1.2 Indore city bus services 90
6.2 BRTS services 90
6.2.1 Hubli Dharwad BRTS services 90
6.2.2 Indore BRTS services 92
References 93
Appendix 1: Definitions 95
Appendix 2: Survey Questionnaire: BRTS 99
Appendix 3: Survey Questionnaire: City Bus Services 108
Appendix 4: User Satisfaction survey 116
Appendix 5: Stakeholder Consultation: Minutes of Meeting 118