Contents
Declaration 2
List of Figures 4
List of Tables 5
List of Abbreviation 7
Abstract 8
Chapter: 1 Introduction 12
1.1. Background 12
1.2. Problem Statement 12
1.3. Objectives 13
1.4. Scope of work 13
1.5. Research Methodology 13
1.6. Research questions 13
Chapter 2: Literature Review 15
2.1 Urban governance 15
2.3 Forms of Government around the world 16
2.4 Indian governance 17
2.5 State administration 18
2.6 District administration 19
2.7 City administration 20
Chapter 3: Research Methodology 21
Chapter 4: Data Collection 21
4.1 Cuttack city 21
4.1.1 Profile of the City 21
4.1.3. Financial Management 24
4.1.3. Transparency 25
4.1.4. Citizen Participation 25
4.1.5.1. Service Delivery 26
5.1 Kolkata city 26
5.1.1 Profile of the City 26
Figure 11 Civic Pavilion 26
Figure 12 Online Services provided by Cuttack Municipal Corporation 26
4.1.5.2. Property tax 27
4.1.6. Tech Intervention 29
Services available online on CMC website 29
4.2. Kolkata city 29
4.2.1 Profile of the City 29
4.2.1 Organizational structure of KMC 30
4.3.3. Financial Management 40
4.3.4. Transparency 41
4.3.5. Citizen Participation 41
4.3.6.1 Service delivery 42
4.3.6.2 Property tax 43
4.3.7. Tech-intervention 44
5.1 Overall Interference 44
6. Bibliography 47