Contents
1 Introduction 1
1.1 Background of the study 1
1.2 Need for study 1
1.3 Objective 2
1.4 Scope of Work 2
1.5 Research Design 2
1.6 Thesis outline 2
2 Literature study 3
2.1 overview 3
2.2 Urbanisation, Urban Transport and Metro systems 3
2.3 Critical success factors 4
2.4 Defining project success criteria 7
2.5 Research gap 8
3 Research Methods 10
3.1 Introduction 10
3.2 Research Questions 10
3.3 Research Objectives 10
3.4 Research Methodology 11
3.5 Sample design 14
3.5.1 Population 14
3.5.2 Sampling Methodology 14
3.5.3 Sampling frame 14
3.5.4 Sampling Element and sampling unit 14
3.5.5 Sample size selection 15
3.6 Research instrument 16
3.7 Pilot Testing 17
4 Data Collection18
4.1 Overview 18
4.2 Data Collection Methodology 18
4.3 First Stage Interview 18
4.4 Questionnaire 22
4.5 Case study details23
4.5.1 Case study 1 23
4.5.2 case study 223
4.5.3 case study 324
4.5.4 case study 424
4.6 Second stage interview details 24
5 Data Analysis25
5.1 Overview 25
5.2 Method of Analysis 25
5.2.1 Case screening and variable screening 25
5.2.2 ranking of critical success factors 25
5.2.3 Inferences from RII 28
5.2.4 Rank agreement analysis 28
5.2.5 Inferential statistical analysis 29
5.2.6 Consistency of questionnaire 29
5.3 Data collection findings 30
5.3.1 Case study findings30
5.3.2 Performance impact of CSF 34
5.3.3 Recommendations 34
6 Conclusion 36
6.1 Implications 36
6.2 Limitations 37
6.3 Future scope 37
7 Bibliography 38
8 Annexture i
8.1 Interview stage-1 respondents i
8.2 Mail For Opinion Survey ii
8.3 Critical Success Factors Interpretation iii
8.4 Google forms VI