Contents
Undertaking iv
Certificate iii
Acknowledgments v
Abstract vii
Keywords ... vii
Table of contents x
List of figures xiv
List of tables xi
1 Chapter: - Introduction 1-13
1.1 Introduction 1-13
1.2 Need of the Study 1-14
1.3 Aim. 1-14
1.4 Research Question 1-14
1.5 Objectives. 1-15
1.6 Scope & Limitations . 1-15
1.7 Methodology 1-15
1.7.1 Data Source 1-16
1.8 Selection of the Project 1-20
1.9 Sampling 1-20
1.10 Types of Primary Survey . 1-22
1.10.1 Personal interview with the officials 1-22
1.10.2 Experts perspective using Delphi Method 1-22
1.10.3 Questionnaire based Survey for the user(target group) 1-23
1.11 Stakeholder involved 1-23
1.11.1 ULB (Urban Local bodies) 1-23
1.11.2 SPV (Special Purpose vehicle) 1-23
1.11.3 Consultant 1-24
1.11.4 Private Body 1-24
1.11.5 User (Target Group) 1-24
2 Chapter: Literature Review 2-25
2.1 Introduction 2-25
2.2 What is ICT? 2-25
2.3 Strategy of Smart City. 2-25
2.4 ICT in Urban Planning Regime 2-26
2.5 Smart City: An ICT approach 2-27
2.6 Pan City Development 2-29
2.7 The Important Reasons & Need to understand the role of ICT in improving mobility and citizen engagement . 2-30
2.8 Role of ICT in Smart City Initiative . 2-31
2.9 Summary 2-32
2.10 Key Learnings 2-34
3 Chapter: Role of ICT in Mobility and citizen participation . 3-36
3.1 Introduction . 3-36
3.1.1 City Profile - Ahmedabad 3-36
3.1.2 Key initiatives . 3-37
3.2 Citizen Engagement 3-37
3.2.1 Magnitude of Citizen involvement 3-37
3.2.2 Innovative approaches for citizen engagement . 3-38
3.3 Approach and Methodology 3-38
3.4 Distribution of Projects . 3-39
3.5 Key Details and Implementation Plan of the Projects in Ahmedabad 3-39
3.5.1 Common Card Payment System (CCPS). 3-39
3.5.2 Milestone Achieved . 3-40
3.5.3 Planning of the CCPS Project 3-41
3.5.4 Statistical Data 3-42
3.6 Intelligent Transport Management system 3-42
3.6.1 Milestone Achieved . 3-43
3.7 ITMS-CCPS system 3-44
3.8 Role and Responsibilities . 3-45
3.9 ITMS (Janyatra application) 3-46
3.10 Grievance redressal System in CCPS and ITMS 3-47
3.10.1 CCPS (Command Control Payment System) 3-47
3.11 Integrated transport Management System (ITMS) 3-47
3.12 SWOT Analysis: Potentials of ICT in the selected projects for Nodal Authorities 3-48
4 Chapter: Stakeholder Participation in ICT mobility projects in Ahmedabad 4-49
4.1 Introduction 4-49
4.1.1 Ahmedabad 4-49
4.2 User Perception Survey (Ahmedabad) 4-51
4.3 Major findings 4-60
4.4 Overall Impact based on Stakeholder consultation 4-61
4.5 Issues 4-62
5 Chapter: Conclusion, Major Findings and Recommendations 5-64
5.1 Conclusion 5-64
5.2 Recommendations 5-65
Bibliography 5-67
Appendix 1: List of Project along with implementation Status lxx
Appendix 2: Questionnaire for User lxxiv