CONTENTS
(Certificate will be provided by FM Amin) 2
Declaration 3
List of Figures 7
List of Tables 8
List of Abbreviation 9
Abstract 10
Chapter: 1 Introduction 13
1.1. Background 13
1.2 Problem Statement 16
1.3 Research Question & Objectives 16
1.4 Scope of work 17
1.5 Research Plan 17
1.6 Research Methodology 18
Chapter 2: Literature Review 20
2.1 Understanding Capacity building 20
2.1.1 Individual Capacity building in Urban India 21
2.1.2 Competency based approach in Capacity building 22
2.1.3 Competence: concepts and definition 22
2.2 Application of E-learning as a tool for Capacity building 33
2.2.1 E-learning Overview 33
2.2.2 E-learning use and trends 37
2.3.2 Technologies in E-learning 39
2.2.3 Learning Theories & E-learning 40
2.2.4 Components of E-learning & its uses 45
Learning systems for Capacity building 25
Chapter 3: Data Collection 53
3.1 Questionnaire Survey 53
3.2 Desk Study 58
3.2.1 Swachh Bharat E-learning Website 58
3.2.2 UNITAR 60
3.2.3 World Bank E-learning 62
3.2.4 Urban E-learning by MOHUPA 63
3.2.5 Edx 64
Chapter 4: Data Analysis & Data Interpretation 66
4.1 Learning interventions of Municipal Functionaries 66
4.2 Trainers views & experiences from the field 71
4.3 Assessment of E-learning websites 73
4.3 Learnings from Swachh Baharat e-Learning portal 86
Chapter 5: Conclusion 92
5.2 Conclusion 92
Annexure/Appendices 93
References 99