CONTENTS
LIST OF TABLES vi
LIST OF FIGURES vi
ABBREVIATIONS vii
CHAPTER 1: INTRODUCTION 1
1.1 SCENARIO IN INDIA AND GUJARAT IN REAL ESTATE SECTOR 1
1.2 INTRODUCTION TO THE STUDY 1
1.3 NEED FOR THE STUDY 2
1.4 OBJECTIVE OF THE STUDY 2
1.5 SCOPE OF WORK 3
1.6 METHODOLOGY 3
1.7 LIMITATIONS 3
1.8 SIGNIFICANCE OF THE STUDY 4
CHAPTER 2: LITERATURE STUDY 5
2.1 GENERAL 5
2.2 TERMS AND DEFINITIONS 5
2.3 QMS IN CONSTRUCTION INDUSTRY 5
2.4 ABOUT ISO 9001 6
2.5 BENEFITS OF ISO 9001 7
2.6 CRITICAL FACTORS AFFECTING QMS 8
CHAPTER 3: DATA COLLECTION 10
3.1 METHOD OF DATA COLLECTION 10
3.2 CRITERIA FOR CASE STUDY SELECTION 10
3.3 CASE STUDY SELECTED 10
CHAPTER 4: RECOMMENDED CHECKLIST BASED QMS MODEL 12
4.1 THE STRUCTURE OF A TYPICAL QUALITY MANAGEMENT SYSTEM 12
4.2 CONTEXT OF AN ORGANIZATION 13
4.3 NEEDS AND EXPECTATIONS OF INTERESTED PARTIES 13
4.4 ROLE AND RESPONSIBILITY MATRIX 14
4.5 STANDARD OPERATING PROCEDURES 15
4.6 RECOMMENDED CHECKLIST BASED QMS MODEL 22
4.7 DATA ANALYSIS 39
CHAPTER 5: OBSERVATIONS AND CONCLUSION 42
5.1 OBSERVATIONS AND CONCLUSIONS 42
5.2 FUTURE SCOPE OF STUDY 45
APPENDICES 46
1. MASTER LIST OF QUALITY RECORD FORMATS 46
2. TYPICAL FORMAT OF A MASTER LIST OF DOCUMENTS AND QUALITY RECORDS IN AN ISO 9001 CERTIFIED ORGANIZATION 47
3. TYPICAL FORMAT OF A SCOPE OF QUALITY MANAGEMENT SYSTEM DOCUMENT 48
4. TYPICAL SAMPLE QUALITY POLICY AND QUALITY OBJECTIVES 48
5. TYPICAL COMMUNICATION MATRIX FORMAT 49
6. TYPICAL ORGANIZATIONAL KNOWLEDGE MANAGEMENT MATRIX FORMAT 49
7. TYPICAL MONITORING AND MEASUREMENT MATRIX FORMAT 49
8. TYPICAL EXTERNAL ISSUES IDENTIFICATION FORMAT 50
9. TYPICAL INTERNAL ISSUES IDENTIFICATION FORMAT 50
10. TYPICAL INTERESTED PARTY NEEDS AND EXPECTATIONS FORMAT 50
11. TYPICAL QUALITY RISK ASSESSMENT FORMAT 51
12. TYPICAL STANDARD OPERATING PROCEDURE FORMAT 51
13. TYPICAL REAL ESTSATE ORGANIZATION STRUCTURE 52
14. TYPICAL MATERIAL SPECIFICATION AND TESTING FORMAT 52
15. TYPICAL FIELD QUALITY PLAN FORMAT 53
16. TYPICAL CONSTRUCTION ACTIVITY LIST FORMAT 54
BIBLIOGRAPHY 56