CONTENTS
Preface xxiv
Preface to the Indian Edition xxxiii
PART ONE : Organizations, Management and the Networked Enteprise 1
Chapter 1 Information Systems in Global Business Today 2
Chapter 2 Global E-business and Collaboration 40
Chapter 3 Information System, Organizations and Strategy 80
Chapter 4 Ethical and Social Issues in Information Systems 126
PART TWO : Information Technology Infrastructure 171
Chapter 5 IT Infrastructure and Emerging Technologies 172
Chapter 6 Foundations of Business Intelligence : Databases and Information Management 222
Chapter 7 Telecommunications, the Internet and wireless Technology 262
Chapter 8 Securing Information Systems 310
PART THRESS : Key System Applications for the Digital Age 355
Chapter 9 Achieving Operational Excellence and Customer Intimacy : Enterprise Applications 356
Chapter 10 E-Commerce : Digital markets Digital Goods 392
Chapter 11 Managing Knowledge 442
Chapter 12 Enhancing Decision Making 482
PART FOUR : Building and Managing Systems 517
Chapter 13 Building Information Systems 518
Chapter 14 Managing Projects 562
Chapter 15 Managing Global Systems 596
Glossary 629
Indexes 643