CONTENTS
Preface xi
Acknowledsments xvii
INTRODUCTION
DILEMMAS OF TRANSFORMATION IN
THE AGE OF THE SMART MACHINE 3
PART ONE
KNOWLEDGE AND COMPUTER-MEDIATED
WORK 17
CHAPTER ONE
THE LABORING BODY: SUFFERING AND
SKILL IN PRODUCTION WORK 19
CHAPTER TWO
THE ABSTRACTION OF INDUSTRIAL WORK 58
CHAPTER THREE
THE WHITE-COLLAR BODY IN HISTORY 97
CHAPTER FOUR
OFFICE TECHNOLOGY AS EXILE
AND INTEGRATION 124
CHAPTER FIVE
MASTERING THE ELECTRONIC TEXT 174
PART TWO
AUTHORITY:THE SPIRITUAL DIMENSION OF POWER 219
CHAPTER SIX
WHAT WAS MANAGERIAL AUTHORITY? 224
CHAPTER SEVEN
THE DOMINION OF THE SMART MACHINE 245
CHAPTER EIGHT
THE LIMITS OF HIERARCHY IN AN INFORMATED ORGANIZATION 285
PART THREE
TECHNIQUE: THE MATERIAL DIMENSION OF POWER 311
CHAPTER NINE
THE INFORMATION PANOPTTICON 315
CHAPTER TEN
PANOPTIC POWER AND THE SOCIAL TEXT 362
CONCLUSION
MANAGING THE INFORMATED ORGANIZATION 387
APPENDIX A THE SCOPE OF INFORMATION TECHNOLOGY IN THE MODERN WORKPLACE 415
APPENDIX B NOTES ON FIELD-RESEARCH METHODOLOGY 423
Notes 430
Index 459