CONTENTS PART 1 INTRODUCTION TO MODERN MANAGEMENT1 1 Introducing Modern Management: Concepts and Skills2 2 Managing: History and Current Thinking28 PART 2 MODERN MANAGEMENT CHALLENGES51 3 Corporate Social Responsibility and Business Ethics52 4 Management and Diversity80 5 Managing in the Global Arena108 6 Management and Entrepreneurship136 PARTS PLANNING155 7 Principles of Planning156 8 Making Decisions178 9 Strategic Planning200 10 Plans and Planning Tools222 PART 4 ORGANIZING243 11 Fundamentals of Organizing244 12 Responsibility, Authority, and Delegation266 13 Human Resource Management288 14 Organizational Change310 PARTS INFLUENCING335 15 Influencing and Communication336 16 Leadership360 17 Motivation390 18 Groups and Teams414 19 Managing Organization Culture440 20 Encouraging Creativity and Innovation 466 PART 6 CONTROLLING491 21 Controlling, Information, and Technology492 22 Production and Control518