TY  - BOOK
AU  - Mehta, Saumya (PUM21314)
AU  - Doctor, Gayatri (Guide)
TI  - Assessing the maturity of selected urban local bodies (ULBs) in online service delivery by applying local online service index (LOSI) methodology in India (Softcopy is also available)
U1  - MUM TH-0269 
PY  - 2023///
N1  - Table of Contents
Declaration   ii
Acknowledgment   iii
List of figures   iv
List of Abbreviations  v
Executive summary   vii
1 Governance and E-Government   11
1.1 What is E-Government?   11
1.2 Difference between E-Governance and Digital Governance   11
1.3 Transition of existing governance system into e-government   12
1.4 Governance in India   12
1.4.1 74th Amendment Act   12
1.5 E-Governance in India   13
2 Assessment Indices   14
2.1 Assessment index   14
2.2 United Nations E-Government Survey   14
2.2.1 India’s score in UN E-Gov survey results   15
3 Local Online Service Index (LOSI)   17
4 LOSI Methodology   18
4.1 Problem statement   18
4.2 Hypothesis   18
4.3 Assessment Process   18
4.3.1 Site selection   19
4.3.2 Understanding the questionnaire   19
4.3.3 Comparability of components   20
4.3.4 Marking scheme   20
4.4 Relevance to Indian context   21
5 Assessment Result and Analysis   22
5.1 Datapoints   22
5.2 Visualization and analysis   22
5.2.1 Demographics   23
5.2.2 Population group   24
5.2.3 Budget consideration   25
5.2.4 LOSI score map   26
5.2.5 City wise LOSI score   27
5.2.6 Category wise box plot   28
5.2.7 Content Provision   29
5.2.8 Participation and Engagement   29
5.2.9 Institutional Framework   30
5.2.10 Service provision   30
5.2.11 Technical technology   31
5.3 Achieved parameters   31
5.4 Missing parameters   32
5.5 Key inferences   32
6 Good practices   33
6.1 Mumbai   33
6.2 Chennai   34
6.3 Bangalore   35
6.4 Ahmedabad   35
6.5 New Delhi   36
6.6 Kolkata   36
6.7 Bhubaneshwar   37
7 Ci􀆟es with low score   38
7.1 Dimapur   38
7.2 Gangtok   38
7.3 Imphal   39
7.4 Aizawl   39
7.5 Lucknow   40
7.6 Port Blair   40
7.7 Silvassa   41
8 Recommendations   42
8.1 Recommendations under content provision  42
8.2 Recommendations under institutional framework   42
8.3 Recommendations under participation and engagement   42
8.4 Recommendations under service provision   42
8.5 Recommendations under technical technology   42
9 Recommendations for the questionnaire   43
10 Conclusion   43
Annexure   xliv
I. List of selected ci􀆟es for LOSI main study   xliv
II. Final scores for selected ULBs a􀅌er the assessment   xlvi
III. Summary of LOSI assessment for all selected ci􀆟es   xlviii
References   li

ER  -