TY - GEN AU - Peters, Tom TI - Design SN - 9780756610548 U1 - 745.401 PY - 2005/// CY - London PB - Dorling Kindersley Ltd. N1 - Contents Introduction 1. Design: the "soul" of new enterprise Cool friend: Virginia Postrel 2. Beautiful systems: design's long coat tails 3. Design in action: providing memorable experiences Cool friend: Tom Kelley 4. Experiences-plus: embracing the "dream" business Cool friend: Scott Bedbury 5. At the summit of design Index Acknowledgments Say it loud ER -