TY - GEN AU - Gawande, Atul TI - Checklist manifesto : how to get things right SN - 9780312430009 U1 - 610.289 PY - 2011/// CY - New York PB - Picador KW - Sustainable urban development KW - Lists KW - Medical care--Quality control KW - Organizational effectiveness KW - Success in business KW - Creative thinking KW - Medical care--Standards KW - Surgery N1 - Contents Introduction 1 The problem of extreme complexity 15 The checklist 32 The end of the master builder 48 The idea 72 The first try 86 The checklist factory 114 The test 136 The hero in the age of checklists 158 The save 187 Appendix 195 Notes on sources 201 Acknowledgments 211 ER -