TY  - GEN
AU  - Blomkvist, Johan & Others 
TI  - Material of service design
SN  - 9781802203295
U1  - 658.8 
PY  - 2023///
CY  - Cheltenham
PB  - Edward Elgar Publishing Ltd.
N1  - Contents
Acknowledgements      vii
Preface ix
Prologue: defining material xiii
Part 1 Introduction: something made the object of study
1 The move away from matter in art and design        3
2 The core of design is in the making                   7
3 Representations in service design          19
4 Service as material                  27
5 Cultural bodies empowered to perform services: a critical perspective                     43
Part 2 The constituents of which something is composed
1 Introduction to a library of materials               53
2 Social structures            59
3 Touch-points as a material              65
4 Thinking: an underexplored service design material            71
5 Culture as a material           77
Interlude 1: Materiality in design from a practitioner perspective: interview with Markus Edgar Hormeß, Adam Lawrence and Marc Stickdorn (26 April 2022)             83
6 Time, timing, time-ing           89
7 Organisations as material         95
8 Conversations as a service design material                 101
9 Ritual: meaningful material for service design        107
10 Certainty and its artefacts         113
Interlude 2: Expertise as material of service design: interview with Lavrans Løvlie (2 December 2021)                  119
11 Collaborations          125
12 Behaviour as service design material      131
13 Experience as a material                 137
14 Data matter: as data become matter, design matters              143
15 Clay: a tangible catalyst           149
Interlude 3: Data as material of services           157
16 Human bodies              167
17 Sound                173
18 The service offering as a material               179
19 Policy, governance           185
Part 3 Qualities by which something may be categorised
1 Making sense of a material mix                  193
2 Categorisation of materials as a way of understanding their characteristics             197
3 Addressing the material mix: service as hypermaterial                  213
4 Layered materials and layered materiality            223
5 A move towards a framework for materials                 229
Part 4 A performer’s repertoire (the service designer’s material)
1 Aesthetics in service design          237
2 Service phantasms               253
3 Service and design as bricolage and rhizomes              261
4 Returning to the foundational question            269
Index        277

ER  -