TY  - BOOK
AU  - Patil, Karan Ashok (PUI20160)
AU  - Bharmal, Arwa (Guide)  
AU  - Joshi, Kasturi (Guide)   
TI  - Citizens platform for wash services (Softcopy is also available)
U1  - P TH-2677 
PY  - 2022///
N1  - Contents
Undertaking	v
Acknowledgments	ix
Abstract	xi
Table of Contents	xiii
List of Figures	xvii
List of Tables	xix
List of Abbreviations	xxi
1	Introduction	13
Background	13
Defining Purpose	14
Problem Statement	14
Aim	15
Objectives	15
Scope and Limitations	15
Methodology	15
2	Literature Review	19
What is a Citizen Platform?	19
What is Citizen Centric Approach	19
Relationship between Good Governance and Citizen Platforms	20
Impact of Citizen Platform on Various SDGs	21
Citizen Platforms to Achieve Open Government Partnership Goals.	21
Smart Cities and IAP2 Public Participation Spectrum	21
Social Accountability	23
Various	International    and    National    Practices   Regarding   Citizen Engagement Platform	24
Better Access to Community WASH Services through the use of Social Accountability Mechanisms – Case Study Nepal	25
Citizen Report Card - Enabled Community Voices Inform the Swachh Bharat Mission in Chhattisgarh	27
Talk London	28
Jakarta, Indonesia – Mining of Citizen Feedback Data for Enhanced Local Government Decision–Making	29
Improving Zimbabwe Urban WASH Service Delivery through U- Report	31
SLB Connect – Mainstreaming Citizen Feedback in Service Delivery Using ICTs	32
PMC Care and PMC Care 2.0	34
Project Pulse	34
Swachh Survekshan	37
MyGOV – a national level platform	39
Digital Storytelling and Technological Platforms like Pluc tv   40 
Social Media Platforms and Gamification	42
Various Laws and Frameworks Related to Citizen Engagement in India 43 3	
Assessment of Existing Platform	45
Segregation of Platform According to the Mode of Access	45
Citizen Engagement Themes	47
Detail Assessment Framework	48
4	Status of Existing Platform in Small and Medium Towns of Maharashtra State	53
Overview of Maharashtra	53
Urban Local Bodies in Maharashtra	54
Assessment of Citizen Engagement Platforms	55
5	Citizens’ Comfortability with Adapting to Identified Platforms	59
 
Citizens’ Platform for WASH Services
Why Citizen Comfortability	59
Process for Analyzing the Citizen Comfortability	59
Shahada Municipal Council Overview	60
Survey Details	61
Survey Finding	63
Citizen Interaction with Government and Mode of Interaction..63 Literacy and Digital Penetration	65
Use of Digital Technology and Knowledge Gained of the WASH sector	66
Knowledge about Existing Platforms & Willingness to Engage in the WASH Sector Platform	68
Summary of Survey Analysis	69
6	Recommendations and Suggestions	71
Framework for Selecting the Citizen Platform Based on the Purpose of Engagement	71
Detail Workability and Features of Citizens' Platform	76
Institutionalization of Citizen Platform	79
Regarding Existing Mission Monitoring and Evaluation	81
7	Conclusion and Way Forward	83
References	85
Appendix 1: Government Official Survey Questionnaire	91
Appendix 2: Citizen Perspective Survey Questionnaire	92
Appendix 3: Expert Survey Questionnaire	93
Appendix 4: Weightage and Assessment of Platform Using Assessment Parameters 94 Appendix 5: Interaction and Demonstration with Citizens	95
Appendix 6: Different Organization's Roles in the WASH Sector	96
Appendix 7: Key Factors Consideration for the WASH Platform	97


ER  -