TY  - BOOK
AU  - Panchal, Yashraj D. (PUT20408) 
AU  - Daftardar, Chintan (Guide)
AU  - Shivanand, Swamy (Guide) 
TI  -  Comparative performance assessment of publicly operated and privately operated bus system (Softcopy is also available)
U1  - P TH-2649 
PY  - 2022///
N1  - Contents
Undertaking	v
Acknowledgments	v
Abbreviations	vii
Abstract	ix
Table of contents	xi
List of figures	xi
List of charts	xiii
List of tables	xv
1	Introduction	1
1.1	Background	2
1.2	Need for the study	2
1.3	Problem statement	3
1.4	Objectives	3
1.5	Research questions	3
1.6	Scope and Limitation	4
1.7	Assessment Methodology	5
2	Literature Review	7
2.1	Public Operations (STUs)	7
2.2	Public Private Partnership in City Bus Operation	7
2.2.1	PPP models	9
2.2.2	Takeaways from various case-cities	12
2.3	Key Performance Indicators	19
2.3.1	International frameworks	19
2.3.2	National frameworks	19
3	Assessment Case cities	25
3.1	Hubli-Dharwad	25
3.1.1	Overview	25
3.1.2	Area and Population Growth	25
3.1.3	Public Transport	26
3.2	Indore	27
3.2.1	Overview	27
3.2.2	Area and Population Growth	27
3.2.3	Public Transport	27
4	Comparative assessment	31
4.1	Literature	31
4.1.1	RRR: Roles, Responsibilities and Risks distribution by sector ..31 4.2	Assessment methodology	32
4.3	Identification of comparative performance assessment indicators	33
4.3.1	Supply indicators	33
4.3.2	Operational Performance Indicators	33
4.3.3	Financial Performance Indicators	34
5	Comparative cases	35
5.1	HD system vs Indore system	35
5.1.1	Society	35
5.1.2	Operations	37
5.1.3	Inferences	41
5.2	HD city bus vs Indore city bus	42
5.2.1	Role, responsibilities and risk distribution matrix	42
5.2.2	Comparative Performance Indicators	44
5.2.3	Customers satisfaction survey analysis: City Bus Services	57
5.2.4	Cross Learnings: City Bus Services	60
5.3	HD BRTS vs Indore BRTS	63
5.3.1	Role, responsibilities and risk distribution matrix	63
5.3.2	Comparative KPIs	65
5.3.3	Customers satisfaction survey analysis: BRTS Services	75
5.3.4	Cross Learnings: BRTS Services	78
5.4	Transition from STU to SPV: A case of Hubli-Dharwad	80
5.4.1	Transfer of role, responsibilities and risks	80
5.4.2	Cross Learnings: Transition from STU to SPV	87
6	Recommendations	89
6.1	City Bus Services	89
6.1.1	Hubli Dharwad city bus services	89
6.1.2	Indore city bus services	90
6.2	BRTS services	90
6.2.1	Hubli Dharwad BRTS services	90
6.2.2	Indore BRTS services	92
References	93
Appendix 1: Definitions	95
Appendix 2: Survey Questionnaire: BRTS	99
Appendix 3: Survey Questionnaire: City Bus Services	108
Appendix 4: User Satisfaction survey	116
Appendix 5: Stakeholder Consultation: Minutes of Meeting	118

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