TY - GEN AU - Uebernickel, Falk & Others TI - Design thinking : the handbook SN - 9789811202148 U1 - 745.4071 PY - 2020/// CY - Singapore PB - WS Professional Pub. KW - Recreation centers KW - Management--Technological innovations KW - New products KW - Project management KW - Architecture N1 - Content Imprint 4 Dedication 5 This book 6 Setup: Introduction and reading instructions 11 Thank you ! 13 Bibliography 294 Index 298 The authors 302 1 METHOD OVERVIEW 15 What is Design Thinking? 16 The micro-cycle-how design thinkers work 24 Overview 24 Problem definition and redefinition 26 Need finding and synthesis 27 Ideation 30 Prototyping 31 Testing 34 The macro-process: the 7+1 phases of design thinking 36 Overview 36 Design Space Exploration 40 Critical function prototype and critical experience prototype 42 Dark horse prototype 44 Funky prototype (integrated prototype) 46 Functional prototype 47 X-is-finished prototype 48 Final prototype 49 The design thinking toolbox 50 The design thinking code 52 The team 56 Implementation in companies 60 2 TOOLKIT 63 Setup 64 Project planning 64 Infrastructure 71 Team setup 73 Post-its 78 DNA analysis method 82 Problem definition and redefinition 86 Defining the question statement 88 Stretch goals 90 Framing and reframing 92 Get inspiration from the future 94 Need finding and synthesis 96 Need finding cycle 98 Guidelines for expressing needs 100 Sampling techniques 101 Target group identification 102 Focus groups 104 Interviews 106 Observation 109 Engagement 111 Benchmarking 112 Frameworks 114 Field notes 116 Mood board 118 AEIOU 120 Empathy map 122 Netnography 124 Persona 125 Why-how laddering 128 5Whys 129 Point of view 130 Lead user 132 Camera study 133 Ideation 136 Brainstorming 138 Brainwriting 140 Six thinking hats/lateral thinking 142 Power of ten 144 How might we 145 Prototyping and storytelling 146 Prototyping 148 Wireframing 150 Mock-ups 152 Open hardware 154 Roleplay 156 Bodystorming 158 Paper prototyping 160 Storytelling and storywriting 162 Comics 164 Rapid 30 prototyping 166 Video prototyping 168 Service blueprinting 170 Sketches and scribbles 172 Photoshop prototyping 174 Combined prototyping 176 Town planning 178 Business model prototypes 180 Confluence dynagram 182 Testing 184 Consumer clinics 186 Usability testing 187 NABC pitch 188 Pechakucha 189 Need-finding techniques 190 Warm-ups 192 Spaghetti tower 194 Yes but, yes and 196 Races 198 Assembly 200 Stick figures 202 Feedback 204 I like, I wish, what if 206 Plus or delta 208 Feedback capture grid 210 Critical reading checklist 212 Declaration of consent 213 ER -