TY - GEN AU - Zuboff, Shoshana TI - In the age of the smart machine : the future of work and power SN - 9780465032117 U1 - 303.4834 PY - 1989/// CY - New York PB - Basic Books Publishers KW - N1 - CONTENTS Preface xi Acknowledsments xvii INTRODUCTION DILEMMAS OF TRANSFORMATION IN THE AGE OF THE SMART MACHINE 3 PART ONE KNOWLEDGE AND COMPUTER-MEDIATED WORK 17 CHAPTER ONE THE LABORING BODY: SUFFERING AND SKILL IN PRODUCTION WORK 19 CHAPTER TWO THE ABSTRACTION OF INDUSTRIAL WORK 58 CHAPTER THREE THE WHITE-COLLAR BODY IN HISTORY 97 CHAPTER FOUR OFFICE TECHNOLOGY AS EXILE AND INTEGRATION 124 CHAPTER FIVE MASTERING THE ELECTRONIC TEXT 174 PART TWO AUTHORITY:THE SPIRITUAL DIMENSION OF POWER 219 CHAPTER SIX WHAT WAS MANAGERIAL AUTHORITY? 224 CHAPTER SEVEN THE DOMINION OF THE SMART MACHINE 245 CHAPTER EIGHT THE LIMITS OF HIERARCHY IN AN INFORMATED ORGANIZATION 285 PART THREE TECHNIQUE: THE MATERIAL DIMENSION OF POWER 311 CHAPTER NINE THE INFORMATION PANOPTTICON 315 CHAPTER TEN PANOPTIC POWER AND THE SOCIAL TEXT 362 CONCLUSION MANAGING THE INFORMATED ORGANIZATION 387 APPENDIX A THE SCOPE OF INFORMATION TECHNOLOGY IN THE MODERN WORKPLACE 415 APPENDIX B NOTES ON FIELD-RESEARCH METHODOLOGY 423 Notes 430 Index 459 ER -