TY  - BOOK
AU  - Shah, Pateejat (PT101917)
AU  - Oza, Ashvin (Guide)
TI  - Process streamlining for change management - way towards efficient ERP in construction (Softcopy is also available)
U1  - CPM TH-0340 
PY  - 2019///
N1  - CONTENTS
ABSTRACT	i
UNDERTAKING	iii
CERTIFICATE	v
ACKNOWLEDGEMENT 	vii
LIST OF ABBREVIATIONS	ix
LIST OF FIGURES 	xv
LIST OF TABLES 	xvii
CHAPTER - 1	INTRODUCTION	1
1.1	Background	1
1.2	Need for the study	2
1.3	Objective	3
1.4	Scope of the study	3
1.5	Methodology	4
1.5.1	Literature Review	4
1.5.2	Data Collection and Analysis	4
1.6	Contribution	5
1.7	Thesis Schedule	6
CHAPTER - 2	LITERATURE REVIEW	7
2.1	Enterprise Resource Planning (ERP)	7
2.2	Change Management	8
2.2.1	Change Management in Construction	9
2.2.2	Change Management and ERP 	10
2.3	Business  Process  Reengineering  (BPR)/  Management  and  Total  Quality Management (TQM) 	11
2.3.1	Process Management/visualization 	13
2.4	Material Management/ Supply chain management	13
2.5	Research Gap	14
CHAPTER - 3	METHODOLOGY	17
3.1	Literature Review	17
3.2	Case study	19
3.2.1	Case Study 1: Company A	19
3.2.2	Case study 2: Company B	19
3.3	Secondary Data Collection	20
3.3.1	From Supplier/Contractor/Dealers	20
3.3.2	From Case Study Companies	20
3.4	Primary Data Collection	20
3.4.1	Questionnaire Survey	20
3.5	Interviews	22
3.6	Data Analysis	22
3.6.1	Trend Analysis	22
3.6.2	Purchase Order Analysis	23
3.6.3	Cost-Benefit Analysis of the intangibles	24
3.6.4	Cause-Effect analysis on other Processes	24
3.6.5	Key Performance Indicators (KPI)	25
CHAPTER - 4	DATA COLLECTION	27
4.1	Secondary Data Collection	27
4.2	Questionnaire Survey	28
4.3	Interviews	28
CHAPTER - 5	DATA ANALYSIS	31
5.1	Questionnaire Responses and Interpretation	31
5.1.1	About ERP	32
5.1.2	About Material Management	33
xii
5.2	Trend Analysis 	34
5.2.1	Seasonal Pricing trend 	35
5.2.2	Scheduled plan for Bulk procurement of materials 	37
5.3	Case Study: Change Management in Company A 	44
5.3.1	Purchase Order Analysis 	45
5.4	Case Study B: Interview Outcomes and discussions 	48
5.4.1	Purchase Order Analysis – Company B 	50
5.5	Organizational Framework for efficient ERP (Organizational Change) 	57
5.6	Crucial factors leading to successful Change Management for efficient ERP implementation 	58
CHAPTER - 6	CONCLUSIONS AND RECOMMENDATIONS 	61
CHAPTER - 7	FUTURE SCOPE OF WORK 	69
CHAPTER - 8	REFERENCES 	71
APPENDIX 	75
Appendix 1: Literature Review Table 	75
Appendix 2: Questionnaire Survey 	85
Appendix 3: Semi-Structured Interview Questions 	93


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